As a Front Office Receptionist, you'll be involved in all aspects of our guests' stay. Our Front Office team is at the heart of the guest experience. From the moment a guest makes an enquiry or walks through our doors, through to the time they check out, we want them to feel genuinely welcomed, looked after and at home.
Key responsibilities
Welcoming guests and providing friendly, qualified service
Checking guests in and out
Managing accommodation enquiries and reservations
Answering telephone and email enquiries
Processing guest accounts and payments accurately
Assisting guests with requests and resolving issues quickly
Sharing your knowledge of Dubbo, including local restaurants, attractions and services
Promoting Quest Dubbo and helping guests choose the right apartment for their stay
Coordinating with our housekeeping and maintenance teams
Assisting with meeting and conference facilities
About you
Naturally friendly,
welcoming and approachable
Confident dealing with guests both face-to-face and over the phone
Calm and solution-focused when problems arise
Well organised and able to manage multiple tasks
Reliable and willing to be part of a team
Professionally presented
Comfortable using computers and learning new systems
A strong communicator with good attention to detail
Passionate about providing excellent customer service
Previous experience in hotel reception, accommodation, tourism, hospitality or customer service would be highly regarded
About us
Quest Dubbo is proud to provide our guests with a welcoming home away from home in the heart of Dubbo. We're a hands-on, supportive team where everyone plays an key role in delivering a outstanding guest experience.
📌 Front Office Receptionist Dubbo
🏢 Maurice Family Investments
📍 Dubbo
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