Job Description
DOCTOR SHAMMI is looking for a Customer & Admin Support Coordinator to join our team. This is a hands-on role for someone who genuinely loves people, organisation and getting the details right. You'll help coordinate the day-to-day operations of our administration team who comprise 3 members.
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Key responsibilities
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Booking, rescheduling and cancelling appointments
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Processing sales and payments
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Rebooking clients and supporting client retention
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Responding to client enquiries across phone and email
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Returning missed calls promptly
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Providing general client support and information
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Sending medical certificates and other relevant documentation
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Responding to client concerns and complaints with warmth, professionalism and sound judgement
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Welcoming and assisting clients throughout their visit
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Maintaining retail displays and keeping shelves stocked
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Ensuring the clinic is clean, organised and presented to a high standard
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Managing the administration team rosters
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Coordinating three other administration team members
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Helping allocate daily priorities and responsibilities subject to clinic needs
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Monitoring workflow and ensuring important tasks are completed
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About you
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Genuinely enjoys administration and takes pride in being organised
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Loves helping people and naturally provides warm, thoughtful service
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Is confident communicating with clients in person, over the phone and in writing
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Is highly organised and capable of managing competing priorities
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Takes initiative rather than waiting to be told what needs to be done
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Has excellent personal presentation and grooming
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Is calm, skilled and composed when dealing with challenging situations
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Enjoys working as part of a team and helping others perform at their best
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Is reliable, accountable and takes ownership of their responsibilities
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About us
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DOCTOR SHAMMI is a leading dermatology and aesthetic clinic in Melbourne and Sydney, founded by Dr Shammi Theesan. We combine medical dermatology, advanced laser technology, hair loss medicine and aesthetic treatments with a strong focus on personalised care and exceptional client experience. Our approach sits at the intersection of clinical expertise, technology and premium service.
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📌 Customer & Admin Support Coordinator (South Australia)
🏢 ode dermatology
📍 South Australia