Job Description
Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe andBar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids' corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.
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Where great experiences start with great people.
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Join Our Team...
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Organised. Detail-Oriented. People-Focused.
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Novotel Surfers Paradise is seeking a highly organised and proactive People & Culture Coordinator to join our team.
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This is an excellent opportunity for an administration professional who enjoys delivering exceptional internal customer service, managing processes with accuracy, and supporting a busy hotel operation. As the People & Culture Coordinator, you will play a critical role in ensuring our employee lifecycle administration is managed efficiently and professionally.
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No two days are the same in hospitality, making this the perfect role for someone who thrives in a fast-paced environment and takes pride in keeping things running smoothly behind the scenes.
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About the Role
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Reporting to the People & Culture Manager, you will provide comprehensive administrative support across all areas of the People & Culture function.
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Your responsibilities will include:
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Preparing employment contracts, letters, and employee documentation
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Coordinating onboarding administration, including orientation, uniform and locker allocation
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Maintaining employee records and HR systems with accuracy and confidentiality
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Assisting with payroll system (Zambion/Ready Workforce) administration
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Managing employee files and compliance requirements
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Coordinating trainingbookings and maintaining training records
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Supporting visa, work rights, and employment compliance checks
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Coordinating offboarding activities
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Producing reports, correspondence, and HR metrics
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Providing general administrative support to the People & Culture team
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What We're Looking For
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To be successful in this role, you will have:
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Previous experience in administration, coordination, HR administration, or office support
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Exceptional attention to detail and accuracy
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Robust organisational and time management skills
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Intermediate to advanced Microsoft Office skills, particularly Excel, Word, and Outlook
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Previous use of SmartRecruiters, Ready Work Force (Zambion) highly desireable.
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Excellent written and verbal communication skills
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Ability to handle confidential information with discretion
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A proactive approach and strong customer service mindset
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The ability to manage multiple priorities and meet deadlines
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Why Join Us?
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As part of Accor, you'll join a global hospitality leader with opportunities that extend far beyond a single role.
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Benefits Include
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Discounted accommodation and food & beverage across Accor properties worldwide
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Career development and internal progression opportunities
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Access to Accor's learning and development programs
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Employee recognition programs
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Supportive and collaborative workplace culture
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Opportunity to gain exposure to all areas of Human Resources within a large hotel environment
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Ready to Join the Team?
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If you're passionate about hospitality, thrive on delivering exceptional guest service, and enjoy a role that offers variety and flexibility, we'd love to hear from you.
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📌 People & Culture Coordinator (Gold Coast)
🏢 Novotel
📍 Gold Coast