Job Description
Remote-Based with Regular Centre Visits
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Sydney, NSW
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Permanent full time
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Are you a customer-focused IT professional who enjoys solving problems, building relationships, and making a real impact?
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Pacific Smiles Group is seeking an experienced IT Support Engineer to join our Technology Services team, supporting our network of 130+ dental centres nationwide. Based in Sydney, you'll provide a combination of remote and onsite support across centres within your region, helping our teams deliver exceptional patient care through reliable technology solutions.
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Reporting to the Head of IT Operations, you'll be part of a collaborative national technology team working closely with Cloud, Cyber Security, Data and Infrastructure specialists to support business-critical systems and technology initiatives.
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About the Role
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As an IT Support Engineer, you'll be the trusted face of IT for our centre teams, providing Level 2 support, resolving technical issues, and ensuring our systems remain secure, reliable, and operational.
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This role is primarily remote, with regular travel to dental centres across your region for incident response, maintenance, technology health checks, and project support. You'll also play a key role in supporting technology rollouts and continuous improvement initiatives.
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What You'll Do
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Provide Level 2 IT support across hardware, software, networking, and end-user technologies
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Deliver remote support and attend centres as required for onsite troubleshooting and maintenance
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Support technology projects, upgrades, and system implementations
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Conduct technology health checks and preventative maintenance activities
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Maintain accurate documentation and ticket records through Jira and other support tools
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Escalate complex issues appropriately and collaborate with specialist technology teams
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Support the delivery of a secure,



reliable, and high-performing technology environment
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Contribute to process improvements and best-practice IT support
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About You
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You'll be a positive and approachable IT professional who enjoys helping people and takes pride in delivering outstanding customer service.
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You'll bring:
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Previous experience providing Level 2 IT support, ideally within field services, healthcare, or a multi-site environment
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Solid troubleshooting skills across Microsoft Windows operating systems and Microsoft Office applications
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Experience using remote support tools and ticketing systems such as Jira
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Excellent communication and relationship-building skills
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The ability to work independently, prioritise competing tasks, and manage your time effectively
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A proactive, solutions-focused approach to problem solving
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A valid driver's licence and reliable vehicle
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Willingness to travel regularly between centres within your region and occasionally interstate when required
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Why Join Pacific Smiles Group?
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When you join us, you'll enjoy:
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A supportive and collaborative technology team
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Flexible working arrangements with a mix of remote and onsite work
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Opportunities to work on technology projects and business improvement initiatives
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Exposure to a large, multi-site healthcare environment
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Career development and growth opportunities
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Fitness Passport health and wellbeing program
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The chance to make a genuine impact on the teams who support thousands of patients every day
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If you're looking for a role that combines technology, people, and variety, we'd love to hear from you!
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Applications close 4th September
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Please Note: To work in Dental in QLD, you are required to hold a Blue Card for paid employment (at no cost to you). You can discuss this further with us during an interview if you have any concerns.
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📌 It Support Engineer Sydney
🏢 Pacific Smiles Group
📍 Sydney