Job Description
Seeking a Technical Platform Manager to support the operation, governance, and continuous improvement of the AI platform .
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Key Responsibilities
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Manage day to day platform operations, incidents, risks, and technical dependencies.
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Coordinate platform enhancements, integrations, APIs, data connectors, and access management activities.
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Support release planning, testing, onboarding of current features, and production deployments.
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Drive incident, problem, and service management processes, including escalations and operational reporting.
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Work with engineering teams on monitoring, observability, platform health, and SLA tracking.
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Maintain runbooks, operational documentation, governance records, and stakeholder communications.
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Support change management, security, privacy, and access governance activities.
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Identify opportunities for automation and continuous improvement.
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Required Skills
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3 - 5 years of experience in Technical Platform Management, SaaS Operations,



Service Management, or Technical Delivery.
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Experience with enterprise SaaS, cloud, or AI platforms.
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Understanding of APIs, integrations, data connectors, authentication, and change management processes.
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Experience managing incidents, releases, and operational governance.
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Exposure to monitoring, observability, and platform support activities.
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Strong stakeholder management, communication, and documentation skills.
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Preferred Skills
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Experience with Glean or similar Enterprise AI/Search platforms.
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Knowledge of GCP, AWS, or Azure environments.
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Familiarity with REST APIs, Git, CI/CD, and automation concepts.
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Exposure to SIEM/ELK, security, privacy, and access management processes.
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Experience in large enterprise environments such as telecommunications or financial services
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📌 Technical Platform Manager Ai & Data (New South Wales)
🏢 N2S.Global
📍 New South Wales