Job Description
We are not looking for someone who knows furniture. We are looking for someone who knows people.
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If you have worked in hospitality, retail, or any role where your job was to make someone's day better — you already have what it takes. At King Living, our Customer Experience team is warm, tight-knit, and genuinely fun to be part of. We celebrate wins, support each other, and show up every day for our customers and our teammates.
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This is a full-time role based at our Design & Support Centre in Sydney. You will be the voice of one of Australia's most loved furniture brands — handling customer enquiries with empathy, finding solutions, and leaving every conversation better than you found it.
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No two days look the same. Some days you are sorting out a delivery query. Others you are turning a frustrated customer into a loyal one. You will use smart AI tools to work faster, so you can spend more energy on the part that actually matters — the person in front of you.
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What you bring:
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Great communication skills — warm, clear and confident
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A calm, positive energy even when things get tricky
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A genuine desire to help people and follow through
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Willingness to learn new tools and systems quickly
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Are you a people person? Great. Keep reading.
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We are not looking for someone who knows furniture. We are looking for someone who knows people.
n
If you have worked in hospitality, retail, or any role where your job was to make someone's day better — you already have what it takes. At King Living, our Customer Experience team is warm, tight-knit, and genuinely fun to be part of. We celebrate wins, support each other, and show up every day for our customers and our teammates.
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This is a full-time role based at our Design & Support Centre in Sydney.



You will be the voice of one of Australia's most loved furniture brands — handling customer enquiries with empathy, finding solutions, and leaving every conversation better than you found it.
n
No two days look the same. Some days you are sorting out a delivery query. Others you are turning a frustrated customer into a loyal one. You will use smart AI tools to work faster, so you can spend more energy on the part that actually matters — the person in front of you.
n
What you bring:
n
n
Great communication skills — warm, clear and confident
n
A calm, positive energy even when things get tricky
n
A genuine desire to help people and follow through
n
Willingness to learn new tools and systems quickly
n
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No furniture experience needed. Your attitude and curiosity is everything.
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What we offer:
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No shift work, just regular Monday - Friday office hours to support your work life balance.
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A team that genuinely looks out for you
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Regular social events and team celebrations
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Real career pathways — we promote from within
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Onsite barista coffee every single day
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Complimentary parking and EV charging
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Generous employee and family & friends discounts
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Paid parental leave and EAP support
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Curious about AI? Good.
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We use AI tools every day to help our team work smarter — and we genuinely love bringing people along on that journey. You do not need to know anything about it before you start. If you are curious, open-minded and up for learning something current, we will show you the ropes. A lot of our team have found it becomes one of their favourite parts of the job.
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King Living has been designing and making beautiful furniture since ****. We are family-owned, globally expanding, and genuinely proud of what we build — and who we build it with.
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Sound like your kind of place? We'd love to meet you.
#J-*****-Ljbffr

📌 Customer Experience Consultant (New South Wales)
🏢 King Living
📍 New South Wales