Job Description
Are you looking for a role within administration and customer service? Are you looking for a fast-paced environment to gain valuable skills in a supportive and collaborative environment?
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3-Month Temporary Contract Opportunity
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$***** per hour + Superannuation
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35 Hours per Week
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Location: Grafton
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About the Role:
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We are currently seeking an experienced Administrator or Customer Service Advisor to join a high-performing shared services team, within NSW Government.
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This is a fast-paced role combining administrative support and customer service responsibilities within a busy contact centre environment. You will be the first point of contact for customer enquiries, handling phone, email, live chat, and administrative requests while delivering professional and efficient service.
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Key Duties:
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Answer inbound customer enquiries via phone, email, and online channels.
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Provide high-quality customer service and first-contact resolution.
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Process administrative transactions accurately and efficiently.
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Update and maintain records across multiple systems.
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Prepare correspondence and documentation.
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Resolve customer enquiries and elevate complex issues when required.
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Manage a high volume of requests while meeting service standards.
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Work collaboratively with team members to achieve performance goals.
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Contribute to continuous improvement initiatives and process enhancements.
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About You:
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Previous administration, customer service, call centre, or shared services experience.
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Excellent communication and interpersonal skills.
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Strong data entry and computer skills.
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Experience using multiple systems simultaneously.
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High attention to detail and strong organisational skills.
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A professional and customer-focused approach.
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The ability to work effectively in a fast-paced environment.
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Strong problem-solving and time management skills.
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Benefits:
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35-hour working week - (7 hours Monday - Friday)
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Supportive team environment
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Opportunity to develop government and corporate administration experience
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Up-to-date workplace with ongoing training and support
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Over-time available
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#J-*****-Ljbffr

📌 Customer Service Administrator (Contact Centre) (South Australia)
🏢 Charterhouse Recruitment Australia
📍 South Australia