Job Description
Contract to 30 June **** | Brisbane CBD (400 George Street) | Fulltime onsite
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Lime Recruitment is currently working with a large Queensland Government client to recruit two Support Analysts (1 x Full-time, 1 x Part-time—with school-hours availability well suited). In this role, you will play a key role in providing additional Digital Platform support capacity across first-line support, incident and service request management, user access administration, and operational support services.
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Key Responsibilities:
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Deliver first-line service desk support to internal and external users of the department's digital platform, acting as the primary point of contact for incidents and service requests.
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Administer user access in accordance with departmental user access management controls.
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Monitor the Digital Operations Support inbox and respond to user requests in a timely manner.
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Maintain accurate records for requests, incidents,



and change requirements using Atlassian tools (Jira, Jira Service Desk, and Confluence).
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Contribute to continuous knowledge development and process improvement to build system confidence and operational efficiencies.
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Communicate with internal and external stakeholders in a skilled, clear, and friendly manner.
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About You:
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Demonstrated experience providing first-line application and technical support, user access administration, and incident resolution.
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Hands‐on experience with Atlassian suite (Jira, Jira Service Desk, Confluence) and exposure to Microsoft Dynamics 365 environments.
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Available for either full-time or part-time hours (part-time hours are well suited to school-hour availability).
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Excellent communication skills, commitment to high-quality customer service.
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📌 Support Analyst X 2 (Queensland)
🏢 Lime Recruitment
📍 Queensland