Job Description
Customer Service Manager | $150K + Super | National Manufacturer
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Insight Resourcing is proud to be representing this exciting opportunity on behalf of our client — a market-leading manufacturing business with a strong national footprint across Australia.
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Our client is looking for an experienced Customer Service Manager to lead their customer service function and become the champion of a consistent, high-performing service culture across every state.
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Based in Girraween, NSW and reporting to the General Manager – NSW, this is a genuine leadership prospect within a business that takes pride in its brand promise and customer experience.
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About the Role
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As Customer Service Manager, you'll take ownership of a team delivering exceptional service nationally, ensuring a single, consistent methodology is embedded across all states. You'll set the standard for performance, process and people — and be the driving force behind customer satisfaction and loyalty.
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Key responsibilities include:
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Providing leadership, coaching and performance management to the customer service team, embedding national standards across all states
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Setting clear objectives, KPIs and SLAs aligned to business and customer satisfaction goals
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Developing and implementing customer service policies, procedures and standards
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Monitoring performance and driving continuous improvement in efficiency and service quality
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Managing escalated customer issues through to timely, satisfactory resolution
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Leading training and development initiatives to build team capability
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Identifying and implementing process improvement opportunities (Lean experience highly regarded)
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Partnering cross-functionally with Sales, Marketing, Operations and Product teams
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Analysing customer feedback and reporting on trends and performance to leadership
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About You
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Proven experience in a supervisory customer service role, ideally with multisite responsibility
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Strong leadership skills with a track record of coaching and developing teams
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Excellent communication, problem-solving and decision-making abilities
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Experience with process improvement methodologies (Lean advantageous)
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Systems experience (SAP preferred) and confidence across the MS Office Suite
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Minimum Cert IV or Diploma in a related discipline, or equivalent experience
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High emotional intelligence and a genuine customer-first mindset
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Why Apply?
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This is a rare opportunity to take a national leadership role within an established, market-leading manufacturing business — one that values consistency, integrity and a strong customer-first culture.
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On offer here is a generous base salary of $150k + super, in addition to access to a fast scaling business with genuine career upside.
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📌 Customer Service Manager | $150K + Super | National Manufacturer (New South Wales)
🏢 Insight Resourcing
📍 New South Wales