Job Description
Mercer is seeking a Case Manager to join the Plan Administration team in Adelaide or Melbourne. This hybrid role requires in-office presence at least three days per week and direct liaison with customers, executors, beneficiaries, solicitors, advisers, insurers and the Trustee for complex estate and life insurance claims.
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The role demands high attention to detail, resilience, and exceptional communication to manage multiple stakeholders while serving as the primary contact for customers.
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