Sydney Based
Growing Managed Services Provider
Supportive Culture
Great communication skills are crucial

Gerdy Solutions is a growing managed services provider that delivers IT Support for many small to medium sized businesses of various industry sectors.

At Gerdy one of our biggest focuses is on customer service and satisfaction. For you be the successful candidate, you must have:
Excellent verbal and written communication skiils
Great work ethic
A desire to learn and grow
A highly motivated team player
A proactive addition to our team
Results focused
Ability to prioritise
Trustworthy
Can work independently
Have a excellent troubleshooting and logical mind.

Role and Responsibilities

A full time Level 1 IT support and helpdesk engineer is required and will include the following day-to-day activities.
Desktop support
Entry Level Microsoft 365 Administration
Remote Monitoring and Management
Entry Level System Administration
Basic Network troubleshooting
Manage IT support incidents/requests/changes
Logging and updating tickets
Resolve/escalate incidents/requests
Provide remote support to customers via remote connection tools
Diagnose and troubleshoot incidents
Timesheet logging and submission





Skills and Requirements

The successful candidate will hold the following key attributes:
Minimum of 1 year experience in a similar role
Technical experience with desktop support
Active Directory Management and Administration
Microsoft 365 Administration and Support
Remote Monitoring and Management experience
Mac OS X, Any Linux/Unix variants
Network troubleshooting knowledge

Certifications

The below certifications are desired however not compulsory
MS-900
AZ-900
CompTIA IT Fundamentals
CompTIA A+

At Gerdy we pride ourselves on our fun loving environment. Will you be the next Gerd?

Job Types: Full time, Permanent

Pay: $50,000.00 – $60,000.00 per year

Benefits:
Employee discount
Employee mentoring program

Application Question(s):
Are you legally allowed to work FULL TIME?
Are you legally authorised to work in Australia?

Experience:
helpdesk support: 1 year (Required)
Microsoft 365 Administration: 1 year (Required)
working for a Managed Services Provider (MSP): 1 year (Preferred)

Work Authorisation:
Australia (Required)

Work Location: In person

📌 Level 1 It Support Engineer Rosehill
🏢 Gerdy Solutions
📍 Rosehill