Job Description
Global Footcare is a footwear and footcare wholesale, distribution and retail group operating across Australia, New Zealand, Singapore and the United States. We supply and support a portfolio of leading comfort and orthopaedic footwear brands through a national network of retail stores, wholesale partners and medical clinics.
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About the role
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We are seeking an experienced Foot-Scanning Technology Specialist to lead the national rollout, optimisation and technical enablement of Aetrex foot-scanning technology across our retail and wholesale clinic network. This is a project-focused role central to improving the in-store customer experience, lifting conversion to orthotic and footwear solutions, and ensuring consistent, best-practice use of scanning technology across multiple locations.
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The successful candidate will combine hands-on technical expertise with strong training and stakeholder skills, and will be responsible for building lasting internal capability so that scanning technology is used correctly and confidently across the business.
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Key responsibilities
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Lead the setup, calibration, configuration and troubleshooting of foot-scanning hardware and software across retail, wholesale and clinical sites
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Develop and deliver structured, hands-on training programs for retail staff, wholesale partners and medical clinics covering correct setup, operation and troubleshooting
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Produce user guides, standard operating procedures and training materials to support consistent use of the technology
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Provide in-field technical support during new store openings, scanner installations and promotional activations
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Work with operations,



IT and sales teams to integrate scanner data into existing retail and clinical workflows
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Support best-practice use of scan data to recommend appropriate footwear and orthotic solutions, improving the consistency of customer assessments
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Identify and refine processes that drive higher conversion and improved customer outcomes
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Resolve complex technical issues, optimise scanner performance, and ensure the technology is used in line with manufacturer and clinical guidelines
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Transfer knowledge and build capability within internal teams to ensure long-term self-sufficiency
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Skills and experience required
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Demonstrated technical experience with foot-scanning or comparable 3D scanning / biometric measurement technology, including hardware setup, calibration and software configuration
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Proven ability to interpret scan data and apply it to footwear or orthotic recommendations
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Experience delivering technical training and developing training materials and standard operating procedures for varied audiences
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Background in footwear, orthotics, podiatry, medical devices or a related retail or clinical environment
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Strong troubleshooting and problem-solving skills across hardware, software and data
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Excellent communication and stakeholder-engagement skills, with the ability to work across retail, wholesale and clinical teams
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Willingness to travel to sites across Australia as required
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Desirable
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Familiarity with retail and clinical workflows in a footwear or footcare setting
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Experience supporting technology rollouts across multiple sites
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Global Footcare is an equal chance employer.
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📌 Sales - Specialised Technology (Gold Coast)
🏢 Global Footcare
📍 Gold Coast