Job Description
AWS Connect Technical Lead/Sr Engineer - Contract - Sydney/ Melbourne/ Brisbane
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Amazon Connect architecture, configuration and platform administration
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Contact Flows, routing strategies, queues, profiles and customer journeys
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Amazon Lex bot integration and conversational AI design
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Connect APIs, Lambda integrations and event-driven architectures
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Contact Trace Records (CTR), Kinesis streaming and analytics integrations
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Amazon Connect security, SAML/SSO and identity integration patterns
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Workforce Management, Quality Management and Contact Lens capabilities
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Connect platform troubleshooting, operational support and service optimisation
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Infrastructure as Code and DevOps adoption for Amazon Connect configuration management
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Technical Lead Behaviours
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Provides authoritative technical leadership for the Amazon Connect platform
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Owns technical delivery outcomes and platform quality standards
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Helps inform decisions balancing business and technical requirements
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Coaches and mentors engineers to build long-term Amazon Connect capability
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Proactively identifies design, delivery and operational risks
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Collaborates effectively across AWS, vendors and internal stakeholders
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Leads platform simplification and automation outcomes
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Promotes operational excellence, resiliency and customer experience outcomes
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Duration: 06 Monthsandpossible extension
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Eligibility:Australian/NZCitizens/PR Holders only
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