We are seeking an experienced Retail Manager to lead the day-to-day operations of our car wash and detailing outlets. This is a customer facing leadership role responsible for managing teams, ensuring service excellence, driving sales and executing smooth operational performance.
Key responsibilities
Oversee daily operations across one or more outlets
Lead and manage frontline staff, including detailers, cashiers and service coordinators
Ensure high standards of customer experience and satisfaction
Manage stock levels, procurement, inventory control and vendor relationships
Monitor and improve KPIs including revenue, customer retention, service times and feedback scores
Handle customer issues, resolve complaints and ensure timely service delivery
Implement marketing campaigns, upsell services and drive customer engagement
Maintain compliance with safety,
hygiene and quality protocols
About you
Relevant diploma level qualification or higher
Minimum 1 year experience of retail or service outlet management
Prior experience in the automotive, hospitality or franchise operations space will be highly regarded
Solid people management and team leadership skills
Proven track record of hitting sales and customer service targets
Excellent communication and interpersonal skills
Basic proficiency in POS systems, scheduling tools and MS Office and/or Google Workspace
About us
Guru Kirpa Wash Club Pty Ltd trading as Silver Sponge HandCar Wash Garden City provides a local, high-quality car wash service to the Perth community.
📌 Retail Manager Booragoon
🏢 GURU KIRPA WASH CLUB
📍 Booragoon
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