About Us

Total Air is a well-established HVAC company based in Perth, delivering high-quality air conditioning installation, servicing, and maintenance across the metro area. We pride ourselves on professionalism, reliability, and exceptional customer service.

We’re growing and are looking for a highly organised and proactive Scheduling Agent to join our team full time.

About the Role

As one of our Scheduling Agents, you will be responsible for coordinating daily job schedules for technicians across the Perth metropolitan area. This is a fast-paced role that requires strong local knowledge, excellent communication skills, and the ability to think ahead.

Key Responsibilities
Scheduling and dispatching HVAC technicians efficiently
Coordinating service, maintenance, and installation bookings
Managing daily run sheets and optimising job routes
Liaising with customers regarding appointment times and updates
Handling incoming calls and booking enquiries




Adjusting schedules in real time as priorities change
Working closely with management and field staff to ensure smooth operations

Essential Requirements
Previous experience in scheduling/dispatch (HVAC or trades industry essential)
Thorough knowledge of Perth suburbs and surrounding areas
Strong organisational and time management skills
Ability to multitask in a fast-paced environment
Confident communication skills (phone & email)
High attention to detail
Proficient with computers
Full working rights in Australia

What We Offer
Full-time, secure position
Supportive team workplace
Competitive salary based on experience
Opportunity to grow with a reputable Perth business

If you’re an experienced scheduler who knows Perth like the back of your hand and thrives in a agile environment, we’d love to hear from you.

📌 Scheduler Customer Service Osborne Park
🏢 TOTAL AIR CONDITIONING AND ELECTRICAL
📍 Osborne Park