About the role

This is a hands-on, senior operational role at the heart of everything the practice does. You'll work closely with the GP partners on the full range of practice management responsibilities — from financial and billing oversight to HR, compliance, accreditation coordination, and day-to-day operations. This is not a purely administrative position. Our practice manager is a trusted leader and first point of contact for staff, a problem-solver, and a key part of how the practice runs smoothly.

Key responsibilities
Payroll processing and super administration (Lightening payroll system)
Contractor GP billing — monthly invoicing, reconciliation, quarterly summaries
Medicare, DVA and WorkCover claiming and reconciliation (Best Practice)
MyMedicare registration management via PRODA/HPOS
BAS preparation and monthly financial reporting
Recruitment, onboarding and induction of new staff
Rostering — administration team (nurses rostered separately by Head Nurse)
Leave management, timesheets and Fair Work compliance
RACGP accreditation coordination (next cycle from 2028)
Subpoena management — receipt, processing via NSW Subpoena Response Portal (approx. 2–3/month)

About you
Demonstrated experience in general practice or primary care management




Robust working knowledge of Medicare, DVA and WorkCover billing processes
Experience with Best Practice software (or equivalent clinical practice software)
Solid understanding of Fair Work obligations and HR management
Financial literacy — payroll, BAS, accounts, contractor billing
Solid interpersonal skills — this role requires trust, discretion and genuine people leadership
Highly organised with the ability to manage competing priorities independently
Diploma of Practice Management or equivalent qualification (desirable)
Experience with RACGP accreditation processes (desirable)
Familiarity with PRODA, HPOS, PIP Online and Medicare Online portals (desirable)

About us

Ballina Family Medical Centre is a long-established, privately owned, mixed-billing general practice serving the Ballina community. We are a practice of three GP partners and three contractor GPs, supported by a dedicated team of nurses and administrative staff. We're based in Ballina — a coastal town in Northern Recent South Wales with an outstanding lifestyle, a strong sense of community, and easy access to the beaches and hinterland of the Northern Rivers.

📌 Practice Manager Ballina
🏢 Family Medical Centre
📍 Ballina