We're looking for a hands-on Ecommerce Coordinator to manage our clients day-to-day online store operations, improve product listings and search performance, and grow revenue through smarter merchandising and email automation. You'll work closely with the wider team from our clients Melbourne Road office, with one flexible work-from-home day each week.
What You'll Do
Order & Enquiry Management
Manage the Ecommerce inbox, forwarding customer enquiries to the relevant stores
Process orders by applying prepayment invoices and creating new order confirmation emails
Product Listings
Review and improve existing product listings, including formatting, accuracy checks, and adding PDF downloads
Create and publish recent product listings as products are added to the range
Search Optimisation (Algolia)
Review on-site search results and identify gaps or poor matches
Improve results by adding synonyms and setting up redirects to relevant pages
Merchandising
Add related and upsell products to listings, using sales data and AI tools to guide recommendations
Email Marketing (Dotdigital)
Identify prospects to build out marketing automations, such as abandoned checkout flows
What We're Looking For
Experience in ecommerce operations, online merchandising, or digital marketing
Comfortable working with product listing platforms and attention to detail in content formatting
Familiarity with tools like Magento/Adobe Commerce, Algolia and Dotdigital
Robust written communication skills for customer-facing email correspondence
Ability to work independently and manage multiple ongoing tasks
Must be local to the Melbourne area and available to work in-office 4 days per week
Pay: $500.00 – $600.00 per day
Work Location: In person
📌 E Commerce Coordinator Melbourne
🏢 Synapse Solutions
📍 Melbourne
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.