Ready for your next sales leadership move? Join a high-growth, award-winning Australian insurance brand in this newly created Team Leader role leading a team of sales agents.
Key Responsibilities
Lead & Develop: Motivate and uplift a team of 8 sales agents.
Drive Targets: Be responsible for the overall performance or your team via key contact centre metrics.
Frontline Coaching: Train staff in discovery, objection handling & closing.
Daily Rhythm: Run high-energy huddles, 1-on-1s, and call reviews.
Manage Workflow: Oversee inbound queues, outbound leads, and follow-ups.
QA & Compliance: Use call monitoring and performance data to plug skill gaps.
Culture Builder: Foster a resilient, positive, and accountable sales culture
Collaborate: Partner with Marketing, Underwriting, and Compliance teams.
What are are looking for
Proven Leadership:
Experience coaching phone-based sales teams in a contact centre.
Sales Expertise: Robust grasp of telesales disciplines, conversions, and pipelines.
Dual-Channel Skills: Background across both inbound and outbound environments.
Clear Communication: Excellent organisational and stakeholder management skills.
Industry Acumen: Insurance or financial services experience is highly regarded.
Why Choose This Role?
Reporting into a agile & well regarded Head of Sales
Hybrid 4 days in office and one day WFH
A highly engaged workforce - a company with low staff turnover
Work for an award winning (year on year for 10+ years) brand
How to Apply
Click Apply Now or reach out directly for a confidential conversation.
📌 Sales Team Leader Contact Centre & Insurance Sydney
🏢 Tenacity CX
📍 Sydney
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