Job Description
You will be responsible for helping lead the front-of-house team and ensuring the café operates smoothly, professionally and consistently every day. This role is ideal for an experienced café manager, assistant manager, supervisor or strong hospitality/retail leader who enjoys working with people, keeping a business organised and taking ownership of day-to-day operations.
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Key responsibilities
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Leading and supporting the front-of-house team
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Maintaining high customer service standards
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Helping manage staff performance, training and development
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Ensuring cleaning, presentation and operational standards are maintained
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Handling customer feedback and resolving issues professionally
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Completing general administration and paperwork
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Assisting with food safety, compliance and record keeping
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Monitoring sales, labour, waste and general shop performance
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Helping coordinate promotions and new product launches
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Working closely with the owners, Head Chef and Head Barista
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About you
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Confident leading a team
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Highly organised and reliable
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Friendly, professional and outstanding with customers
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Comfortable having difficult conversations when required
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Strong with administration and paperwork
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Confident using computers, apps and social media
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Calm and organised during busy service periods
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Commercially minded and aware of sales, labour and costs
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Previous café or hospitality management experience highly regarded
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Open to experienced retail managers, assistant managers and supervisors with strong leadership and operational skills
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About us
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Mark Daniels Patisserie is a busy, family-run café and patisserie located in Robina Town Centre. We make and bake our products fresh on site and have built a strong team across our kitchen, coffee and front-of-house operations.
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