Job Description
At NobleOak, we're a high-growth challenger brand in the life insurance industry, with a team of around 180 employees, committed to protecting Australians and their families.
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Our purpose is simple: to build and protect Australian wealth with integrity.
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The Role
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Looking for a leadership role where you can make a genuine impact?
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If you're passionate about developing people and creating high-performing teams, this is an opportunity to influence both individual careers and business performance.
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We're seeking a Client Growth Lead to develop and empower a team of Insurance Specialists. You'll focus on building capability, driving results and creating an environment where people feel supported, challenged and empowered to succeed. You'll combine hands-on coaching with strong operational leadership to deliver outstanding customer and commercial outcomes.
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Working closely with leaders across the business, you'll help remove barriers, improve team performance and contribute to the ongoing success and growth of our Client Growth function.
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What You'll Be Doing
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No two days will look exactly the same, but you'll be:
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Leading and developing a team of Insurance Specialists to achieve sales, activity and customer outcome targets
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Coaching consultants through call reviews, performance conversations and real-time support
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Embedding consistent telesales disciplines across discovery, needs analysis, objection handling and closing
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Managing inbound enquiries, outbound lead activity, callbacks and sales workflow priorities
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Using reporting and insights to identify opportunities, lift performance and support individual development
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Running regular team huddles, one-on-ones and performance check-ins
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Partnering with Marketing, Underwriting, Operations, Technology and Risk teams to improve customer and business outcomes
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Supporting onboarding, capability development and career growth within the team
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Maintaining strong quality and compliance standards across all sales activities
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Helping implement process improvements, business changes and new initiatives across the function
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What You Bring
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Experience leading, coaching or developing sales teams in a contact centre, telesales or customer-facing environment
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Strong understanding of sales performance, lead management and conversion improvement
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The ability to coach others through observation, feedback and capability development
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Experience working in a regulated industry such as insurance, banking or financial services
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Strong stakeholder management and communication skills
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A practical leadership style focused on accountability, support and results
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Confidence working with reporting, data and performance metrics to drive decision-making
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The ability to balance commercial performance with customer and compliance outcomes
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A collaborative approach and willingness to lead from the front when needed
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Why Join Us?
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Lead a team that has a direct impact on NobleOak's growth and customer experience
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Opportunity to influence sales capability, culture and performance
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Work with a supportive leadership team committed to development and success
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Join a purpose-driven organisation where customers are at the centre of what we do
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Build your leadership experience in a growing ASX-listed financial services business
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Be part of a cooperative, down-to-earth culture where people genuinely support one another
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📌 Client Growth Lead (New South Wales)
🏢 NobleOak
📍 New South Wales