Job Description
Join a leading superannuation fund and play a key role in supporting operational excellence, service quality and member outcomes.
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We're seeking an experienced Incident Analyst with a solid background in superannuation operations, risk, or incident/complaints environments.
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About the Role
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As an Incident Analyst, you'll be responsible for investigating, assessing and resolving operational incidents across the fund. You'll work closely with internal teams to identify root causes, ensure timely remediation, and support continuous improvement initiatives that strengthen member experience and compliance.
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Key Responsibilities
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Investigate operational incidents and service issues
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Conduct root cause analysis and document findings
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Coordinate remediation actions with internal stakeholders
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Maintain accurate incident records and reporting
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Identify trends, risks and opportunities for process improvement
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Support compliance obligations and internal audit requirements
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Contribute to a strong risk-aware culture across the organisation
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Join a leading superannuation fund and play a key role in supporting operational excellence, service quality and member outcomes.
n
We're seeking an experienced Incident Analyst with a strong background in superannuation operations, risk, or incident/complaints environments.
n
About the Role
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As an Incident Analyst,



you'll be responsible for investigating, assessing and resolving operational incidents across the fund. You'll work closely with internal teams to identify root causes, ensure timely remediation, and support continuous improvement initiatives that strengthen member experience and compliance.
n
Key Responsibilities
n
n
Investigate operational incidents and service issues
n
Conduct root cause analysis and document findings
n
Coordinate remediation actions with internal stakeholders
n
Maintain accurate incident records and reporting
n
Identify trends, risks and opportunities for process improvement
n
Support compliance obligations and internal audit requirements
n
Contribute to a strong risk-aware culture across the organisation
n
n
About You
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You will bring:
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Solid experience in superannuation (incidents or complaints)
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Strong analytical and problem‐solving skills
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Excellent written communication and documentation capability
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Ability to work with multiple stakeholders and manage competing priorities
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A proactive, detail‐focused approach with a commitment to quality outcomes
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Why Join
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You'll be part of a collaborative, values‐driven team within a respected superannuation administrator, with opportunities to grow your skills across risk, operations and continuous improvement.
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📌 Superannuation Incident Analyst (Victoria)
🏢 Mecca Recruitment Group
📍 Victoria