Job Description
Rosstown Hotel is seeking an experienced and customer-focused Gaming Supervisor to join our team full-time.
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With our recently refurbished gaming room, we're looking for someone who thrives in a fast-paced environment, is passionate about delivering exceptional customer service, and takes pride in maintaining the highest standards of gaming compliance.
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About Rosstown Hotel:
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Rosstown Hotel is one of Melbourne's premier hospitality venues, offering a vibrant sports bar, family bistro, drive-through bottleshop and a state-of-the-art gaming lounge. Following a major refurbishment, our gaming room provides guests with a modern, premium experience and continues to set the benchmark for service, presentation and responsible gaming.
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We're proud of our robust team culture, commitment to excellence and focus on providing outstanding experiences for both our guests and our employees.
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About the Role:
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Full-time position – 38 hours per week
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Rotating roster including days, nights, weekends and public holidays
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Lead day-to-day gaming operations in a busy, customer-focused environment
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Deliver exceptional service and build genuine relationships with our guests
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Ensure compliance with Victorian gaming legislation, Responsible Gambling requirements and venue policies
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Process jackpots,



payouts and gaming transactions accurately
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Support, coach and lead the gaming team during shifts
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Work closely with management to maintain a secure, compliant and welcoming environment
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About You:
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Have previous experience in a Gaming Supervisor or senior gaming position
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Have a thorough understanding of Victorian gaming legislation and Responsible Gambling practices
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Be passionate about delivering exceptional customer service
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Have excellent communication and leadership skills
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Enjoy working in a fast-paced environment and remain calm under pressure
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Hold a current Victorian Gaming Licence, RSA and RSG (or be eligible to obtain them)
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What We Offer:
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Work in a brand-new, fully refurbished gaming room
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Full time employment with guaranteed 38 hours per week
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Complimentary staff meal on every shift
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Ongoing training and development opportunities
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Supportive leadership team and positive workplace culture
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Career progression opportunities within a growing hospitality group
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If you're an enthusiastic hospitality professional who takes pride in customer service, compliance and leading from the front, we'd love to hear from you.
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📌 Gaming Supervisor (New South Wales)
🏢 ROSSTOWN HOTEL
📍 New South Wales