Job Description
Shred-X is looking for an energetic and customer-focused Customer Growth Specialist to help drive new business and grow existing customer relationships.
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This office-based outbound sales role is ideal for someone who enjoys starting conversations, uncovering customer needs and turning opportunities into long-term relationships. You'll proactively identify prospective customers, cross-sell additional services to existing customers and recommend practical Shred-X solutions across our secure destruction, recycling and resource recovery services.
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What you'll do
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Generate new business opportunities through proactive outbound calling and prospecting.
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Identify cross-selling opportunities within existing customer accounts to grow customer spend and strengthen relationships.
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Contact prospective and existing customers to understand their needs and recommend suitable Shred-X services.
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Qualify opportunities and manage them from initial conversation through quotation, acceptance and customer onboarding.
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Deliver a professional, responsive and positive customer experience at every stage of the sales process.
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Maintain accurate CRM records, including customer interactions, opportunity details, next steps and pipeline status.
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Meet activity, conversion and revenue targets through consistent prospecting, follow-up and opportunity management.
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Work closely with internal teams to ensure a smooth handover and onboarding experience for new customers.
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Participate in sales meetings, coaching and continuous improvement initiatives.
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What you'll bring
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Experience in outbound sales, telesales, business development,



customer acquisition or a similar customer-facing role.
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Confidence initiating outbound telephone conversations and building rapport quickly.
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Strong questioning, listening and qualification skills, with the ability to identify genuine customer needs.
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The ability to communicate service benefits clearly, professionally and persuasively.
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Experience working to activity, conversion and revenue targets.
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Strong organisational, follow-up and time-management skills.
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Experience using a CRM or customer-management system, with excellent attention to detail.
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Confidence using Microsoft Office and digital communication tools.
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The ability to work effectively in a structured, office-based and target-driven sales setting.
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A proactive, resilient and accountable approach to achieving results.
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Coachability, a willingness to learn and a commitment to continuous improvement.
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High standards of integrity, confidentiality and professional conduct.
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A collaborative, customer-focused mindset and commitment to safety and environmental responsibility.
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Entry point into a long-term sales career with a nationally recognised brand
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Structured training and ongoing coaching to help you succeed
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Clear progression pathways within sales and the broader business
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Supportive, high-energy team environment where you can learn and grow
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Opportunity to contribute to sustainability through our E-Waste services
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Stable, full-time, office-based role with clear expectations and support
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We're proud to be an equal opportunity employer and welcome applicants from diverse backgrounds, experiences, and perspectives.
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📌 Customer Growth Specialist - E-Waste & Itad (Gold Coast)
🏢 Big Chill Distribution
📍 Gold Coast