Job Description
Dental Laboratory Reception/ Client Services Coordinator
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This is a front-of-house role with real responsibility. You'll be the voice of the lab: taking calls, managing enquiries, processing jobs and keeping our systems accurate all while coordinating closely with our production team. Prior dental experience is a strong advantage, as a working knowledge of dental terminology and case types makes this role significantly easier to do well.
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Key responsibilities
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Answer incoming calls professionally and handle client enquiries efficiently
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Attend to patients with appropriate patient care
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Liaise with the Production Manager on timing of incoming and outgoing jobs
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Process incoming jobs and maintain accurate records in our database
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Coordinate pick-ups and drop-offs between delivery drivers and dental practices
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Manage and align the CEO's diary across lab duties, clinical work and out-of-office appointments
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General administrative support to keep the front office running smoothly
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About you
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Dental or dental laboratory experience preferred
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Excellent phone manner and communication skills
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Highly organised, autonomous worker with solid attention to detail
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Self-motivated with a genuine sense of pride in your work
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Sound judgement and common sense - you can prioritise and problem-solve under pressure
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Comfortable juggling multiple moving parts (calls, jobs, logistics, diaries) at once
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Reliable and professional, with a team-first attitude
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About us
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We are a busy dental laboratory known for high quality restorations and innovation adoption. We work closely with dental practices and clinicians to deliver accurate, on-time work, and our front desk is the first point of contact for everyone who relies on us.
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