Job Description
Join our Noble Park call centre team as a Customer Service Consultant, overseeing fast-paced operations to ensure accurate, timely deliveries and excellent customer service. The role requires flexibility, with predominantly afternoon/evening shifts, some morning shifts, and weekend work on a 4-week rotation. No fixed shifts, flexibility to meet business needs is essential.
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The Customer Service Consultant in our call centre within our Noble Park location will be responsible for:
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Overseeing the customer service operations.
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Ensuring high-quality customer service is maintained.
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Ensuring timely deliveries.
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Optimising the transportation processes.
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Manage dispatch processes efficiently within a fast-paced environment.
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Collaborate with various teams to streamline operations and enhance service quality.
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Play a key role in maintaining inventory accuracy and records management.
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Coordinate and optimise logistics operations to ensure timely delivery.
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Customer Service Consultant - Part Time
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About you
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We are looking for a detail-oriented and proactive consultant who can thrive in a busy environment. The ideal candidate will possess strong organisational skills and the ability to communicate effectively with team members and clients.
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Experience in logistics or supply chain management preferred.
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Strong problem-solving skills and the ability to work under pressure.
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Proficiency in logistics software and Microsoft Office Suite.
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Excellent communication and interpersonal skills.
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About Us
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We are a leading company in the logistics and transportation sector, dedicated to providing exceptional services to our clients. With a robust presence in the industry, we pride ourselves on our commitment to efficiency, reliability, and customer satisfaction.
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Our team is composed of skilled professionals who work collaboratively to meet the demands of a dynamic marketplace. We foster a culture of innovation and continuous improvement, making us a preferred employer in the logistics domain.
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Salary & Benefits
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At Nationwide Group, our people are at the heart of everything we do. We invest in our teams, value safety above all else, and provide opportunities to grow your career in a national business that continues to evolve.
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We offer:
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A supportive, collaborative team environment.
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Discounts on services and products with RACV
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Flexible working arrangements to support work life balance
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Career development opportunities within a growing organisation.
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A business that genuinely values safety, quality and customer service.
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Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
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Only shortlisted applicants will be contacted further.
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📌 Customer Service Consultant (Victoria)
🏢 Nationwide Group
📍 Victoria