Job Description
JD Security is a proudly Australian, family-owned business with over 40 years of experience delivering state-of-the-art electronic security solutions across Australia and New Zealand.
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We're trusted by some of the country's most recognisable brands and government organisations, specialising in high-end CCTV, Access Control, Intruder Alarm Systems and Monitoring solutions.
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Our reputation is built on long-term customer partnerships, a safety-first approach and the dedication of our team, many of whom have been with us for more than a decade.
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Due to continued growth, we are seeking an experiencedAccount Manager to join our Sydney Team (Head Office location Wetherill Park).
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About the Role
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This position will be responsible for strengthening JD Security's relationships with existing customers, ensuring their satisfaction, retention and long-term partnership with us.
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You'll focus on expanding our footprint within accounts through renewals, maintenance agreements and additional product and service offerings, working closely with our internal project and service teams to ensure seamless delivery.
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Key Responsibilities
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Build and maintain strong, trust-based relationships with assigned customers, positioning JD Security as their long-term security partner
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Develop account plans focused on retention, customer satisfaction and growth across products and services
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Lead customer site walks and needs assessments, and prepare timely,



competitive quotes and tenders
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Drive revenue growth within existing accounts, converting single-solution customers into multi-solution partners
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Take ownership of contract renewals and lifecycle management, ensuring proactive engagement well ahead of expiry dates
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Cultivate solid relationships with key suppliers and manufacturers
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Provide regular reporting on pipeline status, sales activity and customer satisfaction
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About You
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Proven experience in Account Management and/or Business Development and sales within the electronic security industry (knowledge of Genetec, Gallagher, Avigilon, Integriti, Axis and Te Com highly regarded)
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Excellent interpersonal, communication and negotiation skills
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Ability to build and maintain strong relationships with internal and external stakeholders
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Strategic thinking with strong commercial acumen
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Comfortable working with commercial software packages (e.g. SimPRO) and the Microsoft Office suite
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A genuine team player who thrives on delivering excellent customer outcomes
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What We Offer
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A competitive salary plus a genuine incentive scheme tied to sales performance
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The stability and backing of a well-established, national Australian business
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A supportive team culture with long-serving colleagues and low staff turnover
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Ongoing professional development and career growth opportunities
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📌 Account Manager - Nsw (New South Wales)
🏢 JD Security
📍 New South Wales