Job Description
Life at Scania
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At Scania, our people are our most valuable strength.
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You know us as a world-leading provider of transport solutions. We have one unique resource at Scania to achieve this - you.
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The Role
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At Scania, we are as passionate about our customers as they are about our brand. Scania Assistance provides 24/7 breakdown assistance and complete peace of mind.
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What you will do
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Receive customer calls relating to breakdown and recovery of Scania vehicles
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Support the customer through the process to a successful conclusion, continuously inform and keep all parties updated
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Administrate Scania Assistance cases from the customers' first call to closing the case
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Communicate with repair workshops and all parties involved to ensure the customer is mobile within reasonable timescales
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Roster
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This is a 4 week rotating roster, 3 days on, 2 days off. 1 week 50 hours, the follow week 30 hours - 80 hour fortnight. Example below.
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Team 1 6am-5pm 6am-5pm 6am-5pm 6am-5pm 6am-5pm
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Team 1 8am-7pm 8am-7pm 8am-7pm 8am-7pm 8am-7pm
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Team 1 6am-5pm 6am-5pm 6am-5pm 6am-5pm 6am-5pm
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Team 2 8am-7pm 8am-7pm 8am-7pm
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Team 2 8am-7pm 6am-5pm 6am-5pm
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Team 2 8am-7pm 8am-7pm 8am-7pm
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Team 2 6am-5pm 6am-5pm 6am-5pm
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Who you are
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To be successful in this role,



you will require the following:
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Technical mind set, solution focussed
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Previous experience in technical role from the automotive industry (pref)
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Previous call centre experience (des)
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Quality oriented; Excellent communication skills, verbal & written
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High levels of accuracy & attention to detail
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Geographical knowledge throughout Aus, NZ & UK (pref)
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We offer:
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What we offer
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Supportive and inclusive team culture
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Hybrid and flexible working options (where applicable)
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Competitive salary + annual bonus prospect
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Salary packaging and novated leasing options
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Exclusive discounts across retail, travel, dining and more
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Corporate benefits including JB Hi-Fi, Specsavers and more
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Health and wellbeing platform with up to 50% off fitness and wellness brands
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Be part of an organisation leading the way in digitalisation, electrification, and sustainability
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Parental Leave Policy
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You need to have full Australian working rights to apply for this role.
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Formal offer of employment is subject to standard pre-employment checks including medical and other background checks
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As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural
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📌 Scania Assistance Service Coordinator (South Australia)
🏢 Scania
📍 South Australia