Job Description
Are you an experienced Practice Manager or Clinic Manager who thrives in a fast-paced, people-first healthcare workplace? Our busy specialist clinic in Brisbane is looking for a natural leader to run day-to-day operations, front-of-house, and deliver an exceptional experience for every client who walks through the door.
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About the Role
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This is a full time, on-site Practice Manager role at the heart of a busy specialist medical clinic. You'llbe hands-on across reception and client-facing duties as well as leading staff, overseeing clinic operations, and managing financial processes. It's a varied, hands-on role suited to someone who's happy working both on the floor and behind the scenes - no two days will look the same, and your ability to juggle both will directly shape the quality of care clients receive.
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Key Responsibilities
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Acting as the first point of contact at reception - greeting clients, managing appointments, and handling enquiries in person and by phone
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Leading and motivating the clinic support team, including rostering, scheduling, and workforce planning
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Working closely with medical specialists to ensure smooth clinic operations and optimal clinician utilisation
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Delivering an exceptional client journey from first contact through to aftercare
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Overseeing stock management, consumables, and equipment to keep the clinic fully operational
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Managing financial processes including P&L; monitoring, invoicing, and end-of-day banking
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Ensuring the clinic remains compliant, safe, and presented to the highest standard at all times




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Supporting marketing and sales initiatives as the clinic continues to grow
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Reporting directly to the Head of Operations.
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Skills and Experience
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Prior experience as a Practice Manager, Clinic Manager, or in senior clinic/medical administration, ideally including reception or front-of-house responsibilities
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Comfortable balancing hands-on reception duties with broader management responsibilities
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Experience working alongside medical specialists (highly advantageous)
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Solid understanding of financial management and reporting
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Confidence building relationships with clients, specialists, and staff at all levels
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Proven ability to lead and develop a team in a fast-paced healthcare environment
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Strong organisational skills and excellent written and verbal communication
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A sharp eye for detail and a proactive, solutions-focused approach
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A clinic that genuinely invests in its people and their development
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A positive, collaborative team culture where people enjoy coming to work
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Real ownership of your role and the opportunity to make a meaningful impact
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The chance to work alongside experienced medical specialists in a growing, dynamic clinic
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Culture
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People enjoy working at Gro because the work genuinely changes lives - every procedure helps a client feel more confident in their own skin. We're a close-knit, supportive team where clinical excellence is valued. We celebrate our people, including a paid day off on your birthday.
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📌 Practice Manager (Queensland)
🏢 Gro Clinics Australia
📍 Queensland