Job Description
J'Adore Hair Supplies - Burleigh Heads QLD
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This is more than a customer service position, it's an opportunity to be part of a passionate, founder-led company at our head office during an exciting time of growth and expansion. As a Customer Service Consultant at Jadore Hair Supplies, you will combine your hairdressing expertise with outstanding customer service to deliver real results for our online and walk-in clients. You will manage domestic and international online enquiries via email, phone, and our website, while maintaining an excellent customer experience throughout. You will also be responsible for walk-in clients requiring a hair consultation and colour match service.
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Key responsibilities
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Welcome and attend to walk-in clients, providing professional hair consultations
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Assess each client's hair type, condition, and goals to recommend suitable services and products
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Manage Jadore and Hadrill Hair customer enquiries by phone, email, and website, including colour and product recommendations
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Process and manage customer returns in line with company policy
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Respond to enquiries from our Jadore and Hadrill trade and retail customers
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Assist with stock replenishment and general warehouse support as needed
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Monitor and respond to customer reviews, and manage new trade account sign-ups
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Work closely with the Jadore Operations Manager, providing support with a range of operational and administrative tasks to help ensure the smooth and efficient running of the business
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Provide administrative support across Jadore Education,



including assisting the Emilly Hadrill Salon Operations Manager with organising catering, and managing a range of general administrative tasks
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About you
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Minimum 1-2 years' professional customer service role, and desired but not required hair dressing experience (salon or similar environment)
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Strong customer service and communication skills, written and verbal
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Ability to consult with clients and tailor recommendations to individual needs
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Friendly, approachable, and able to work well under pressure during busy periods
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Reliable, punctual, and well-presented
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Confident using email and basic software systems
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Experience with colour consultations and colour matching (desirable)
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Previous experience in a retail or e-commerce customer service environment (desirable)
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Familiarity with hair extensions specifically (desirable)
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The chance to work directly with our founder in a growing, passionate HQ team
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A varied role combining hands-on client consultations with customer service
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Staff discount on the Jadore product range
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A supportive, close-knit team environment
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About us
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Jadore Hair Supplies was founded in **** by Emilly Hadrill, who set out to create a range of high-quality, long-lasting hair extensions for her own four hair salons. Over the past 15 years, that vision has grown into an international salon supplies and retail e-commerce business, trusted by salon professionals and clients across Australia, New Zealand, and beyond.
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📌 Customer Service Consultant (Gold Coast)
🏢 J'adore Hair Supplies
📍 Gold Coast