Job Description
We are looking for an experienced Desk Side Support Engineer to provide hands‐on L2 end‐user support in a qualified enterprise environment.
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Location: Brisbane
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Work Mode: On‐site
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Key Responsibilities
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Provide desk‐side L2 support for Windows ***** laptops, desktops and peripherals
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Troubleshoot hardware, OS, login, connectivity, printing and peripheral issues
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Perform IMACD activities – Install, Move, Add, Change and Decommission
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Support laptops, monitors, docks, headsets and other end‐user devices
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Provide support for Video Conferencing & AV technologies
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Log, update and resolve incidents/service requests using ServiceNow or similar ITSM tools
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Escalate issues to EUC, Network, AV and Vendor teams within defined SLAs
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Assist with IT asset management, inventory, tagging and stock checks
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Support device handovers, workstation setups and site moves
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Provide hands‐and‐feet support for infrastructure and network teams
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Follow ITIL, security and compliance processes
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Maintain SOPs, documentation and site‐specific support knowledge
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Required Skills
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Strong Windows 10 & Windows 11 troubleshooting experience
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Hands‐on desktop/laptop hardware support
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Experience with AV & Video Conferencing technologies
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Knowledge of LAN, Wi‐Fi and VPN troubleshooting
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Active Directory and user profile support
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Endpoint security tools
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ServiceNow / ITSM experience preferred
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Strong customer service and communication skills
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Experience supporting business users and executives
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Ability to work independently in an on‐site / field support environment
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#J-*****-Ljbffr

📌 Desk Side Support EngineerEnd-User Support (Queensland)
🏢 Employment International
📍 Queensland