Job Description
Job no: ******
n Work type: Permanent
n Location: Springfield
n Categories: Administration
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Mater Hospital Springfield are currently seeking Senior Administration Officers! They will join high-performing teams across a variety of specialised units at our progressive healthcare facility. These are permanent full time positions.
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This role requires you to work across a 7 day roster Monday - Sunday, 6am-8pm.
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Based at our Springfield campus, this role will be part of a landmark moment in Queensland healthcare at Mater Hospital Springfield which opened early ****. This state of the art facility will meet the needs of the growing Greater Springfield region. With a mix of public and private beds across ICU, maternity, emergency and medical, surgical services, it's set to care for over 200,000 patients annually.
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As a Senior Administration Officer, you will play a key role in ensuring the smooth day-to-day operations of your ward or unit. Your work will focus on providing high-quality administrative support that enables your team to deliver exceptional patient and consumer experiences.
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Providing exceptional customer service to all patients and clients
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Management of referrals, waitlists and appointment scheduling, aligning with KPIs and reporting requirements and ensuring accurate data entry
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Management of outpatient and inpatient billing, including bulk billing, Medicare ineligible billing and private billing
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Handling all patient enquiries, including phone calls and emails, ensuring positive patient experiences at all interactions
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Supporting clinical teams,



ensuring smooth flow of daily clinics
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Providing administrative support to clinic staff
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Maintaining a high level of discretion and confidentiality, complying with administration and financial policy and procedure, maintaining accurate, current and accessible records
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About you
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Experience in senior administrative roles, ideally within healthcare or a similar service-focused environment.
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Strong organisational and time management skills, with the ability to manage multiple tasks and deadlines.
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Proficiency in Microsoft Office and experience with Health Information Systems or equivalent.
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Excellent attention to detail and a commitment to accuracy and quality in all tasks.
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A collaborative mindset, demonstrating integrity, accountability, and a commitment to continuous improvement.
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Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare , education , fundraising & philanthropy and research — and it's our people who make the difference.
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We're looking for passionate individuals to join our team and help shape the future of care. At Mater,



you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
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Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
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Grow your career with access to industry-leading training and professional development through Mater Education
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Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
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Access a range of health and wellbeing services with a corporate discount on private health insurance
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Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
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Stay active with unlimited access to discounted gyms via the Fitness Passport program
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Convenient, discounted on-site parking
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Enjoy great food with reduced prices at our campus cafés and coffee spots
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Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team
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All successful candidates may be required to complete pre‐employment checks (including criminal history, working rights, medical and working with children checks).
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Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.
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Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
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Advertised: 19 Aug **** E. Australia Standard Time
n Applications close: 30 Aug **** E. Australia Standard Time
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📌 Senior Administration Support Officer (New South Wales)
🏢 Mater Health Services
📍 New South Wales