Job Description
Join a growing national IT consultancy where people, technology and customer service come first.
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We're looking for an experienced Technical Team Leader who is passionate about technology, enjoys developing people, and thrives in a fast-paced environment. This is an excellent opportunity for a senior technical professional ready to step into a leadership role or an experienced Team Leader looking to make a real impact.
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At Priority Networking, our philosophy is simple – get IT right the first time. We believe investing in our people, fostering collaboration, and supporting work-life balance creates a high-performing team and outstanding outcomes for our clients.
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About the Role
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As our Technical Team Leader, you'll lead and develop a team of technical professionals while remaining hands-on with complex Level 2 support. You'll be responsible for driving team performance, mentoring staff, managing client escalations, and ensuring exceptional service delivery.
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This role combines leadership with technical expertise and offers the opportunity to influence both team culture and operational excellence.
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Key Responsibilities
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Lead, coach and motivate a team of technical professionals.
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Foster a positive, engaged and high-performing team culture.
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Conduct regular one-on-one meetings, performance reviews and coaching conversations.
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Develop and manage Performance Development Plans.
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Mentor team members and support their professional growth.
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Manage recruitment, onboarding and offboarding processes.
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Monitor and achieve team KPIs and service delivery targets.
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Approve timesheets and manage team productivity.
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Resolve team conflicts and manage client escalations.
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Hold team members accountable for agreed outcomes.
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Facilitate regular team meetings and communication.
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Technical Support
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Provide Level 2 technical support remotely and onsite when required.
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Respond promptly to support requests via tickets and phone.
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Deliver exceptional customer service with a proactive approach.
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Diagnose and resolve complex technical issues.
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Escalate incidents where appropriate.
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Investigate and resolve automated alerts and monitoring notifications.
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Maintain accurate documentation of incidents, requests and resolutions.
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Follow established processes and best practices.
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Represent Priority Networking professionally while working with clients.
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About You
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You'll be a technically capable leader who enjoys helping others succeed while maintaining high service standards.
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You'll have:
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Previous experience leading or mentoring an IT support team.
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Experience working within a Managed Service Provider (MSP) environment (highly regarded).
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Excellent communication and interpersonal skills.
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Strong time management and organisational abilities.
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A proactive, solutions-focused mindset.
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The ability to manage competing priorities in a rapid-paced environment.
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Strong relationship-building and stakeholder management skills.
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High attention to detail.
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Technical Skills
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You'll have strong experience with:
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Microsoft Windows Server and Desktop environments.
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Microsoft 365 and Office applications.
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VMware and/or Hyper‐V virtualisation.
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Hardware troubleshooting and diagnostics.
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Voice and data networking technologies.
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General infrastructure support and troubleshooting.
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Desirable Qualifications
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Degree in Information Technology, Computer Science or related discipline.
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Microsoft, VMware, Cisco, Cyber Security or other relevant industry certifications.
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Previous customer service or IT support experience within an MSP.
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Strong understanding of networking concepts and protocols.
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#J-*****-Ljbffr

📌 Level 2 Technical Team Leader (South Australia)
🏢 Priority Networking
📍 South Australia