Job Description
Shape how icare's technology function delivers.
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This role designs and embeds the frameworks, methodologies and ways of working that lift delivery across icare's technology function - then coaches teams and leaders to make them stick.
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It's a role with reach: the practices you build shape how every squad delivers.
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About the role
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You'll own delivery capability across the technology and delivery function - the standards, playbooks and methodologies that give teams a consistent, effective way to deliver and the agile and lean practices that lift delivery maturity over time.
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Just as importantly, you'll make them real through coaching, facilitation and targeted uplift - working alongside squads and leaders to strengthen how they plan, prioritise and execute.
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It's a role that blends framework design with hands‐on coaching, and its impact shows up in the delivery performance of the whole function.
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What you'll do - capability and frameworks
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Lead the development and continuous improvement of delivery capability frameworks, methodologies and ways of working across the function
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Define standard delivery methodologies and best practice aligned to corporate governance standards
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Build and maintain the delivery standards, playbooks, templates and guidance that support consistent execution
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Support the adoption and optimisation of agile, lean and contemporary delivery methodologies across teams and portfolios
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Support the optimisation of delivery tooling, collaboration platforms and workflow practices
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Contribute to integrated planning so strategic priorities, delivery pipelines and team capacity stay aligned
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What you'll do - coaching and culture
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Coach and advise delivery teams, leaders and practitioners to strengthen delivery maturity and effectiveness
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Identify capability gaps and workforce development needs, and run targeted uplift initiatives to close them
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Design delivery learning programs, workshops and communities of practice to build capability across the organisation
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Partner with technology and business leaders to embed consistent practices and improve planning, collaboration and execution
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Monitor delivery maturity and adoption of agreed ways of working, and turn what you see into practical recommendations
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Build a culture of continuous improvement, accountability and customer‐focused delivery across teams
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What you'll bring
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5+ years in technology delivery, agile coaching, delivery management or capability uplift roles
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Proven experience implementing and embedding delivery frameworks, methodologies and ways of working across multiple teams or portfolios
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Strong coaching and facilitation skills, with the ability to uplift capability across both teams and leaders
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The stakeholder skills to influence and embed change without direct authority, across technology and business
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A tertiary qualification in a related discipline or equivalent practical experience
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What's in it for you
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A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health checks
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An extra day's leave through icare day
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Learning and development aligned to icare's Core Capabilities
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Recognition through Our People Awards - on-the-spot, quarterly and annual
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Access to our Employee Assistance Program
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About icare
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We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities - from supporting someone severely injured at work or on our roads through their long‐term care and recovery, to helping them return to work.
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We know our strength comes from the diversity of our people, and we encourage people with different experiences and backgrounds to apply.
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Before you apply
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icare operates a direct sourcing model, so no agency introductions will be accepted
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We're a Circle Back Initiative Employer and commit to responding to every applicant
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A talent pool may be created through this process
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You must be an Australian citizen, permanent resident, a Current Zealand citizen with a current passport, or hold unrestricted working rights to apply
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📌 Delivery Capability Lead (New South Wales)
🏢 iCare
📍 New South Wales