Job Description
We are recruiting for a Service Centre Consultant to join a fast-paced mortgage support team based in Kogarah. This role involves supporting brokers by providing updates on the status of home loan applications and handling related enquiries.
n
This prospect suits someone with a strong risk mindset, experience in customer service or contact centres, and an interest in banking or financial services.
n
About the role
n
n
Handling inbound calls from mortgage brokers regarding the status of mortgage applications
n
Providing accurate and timely updates in line with policies, procedures, and risk frameworks
n
Working in a high-volume contact centre environment
n
Managing multiple systems while maintaining attention to detail and compliance
n
12-month contract
n
Possibility to transition to permanent employment, subject to performance and business requirements
n
n
Working hours
n
n
Monday to Friday rotating shifts
n
Standard shifts typically 9:00am - 5:00pm
n
4 weeks of full-time training, Monday to Friday (no late shifts during training)
n
n
What we're looking for
n
n
Previous experience in a contact centre environment, ideally within financial services or a fast-paced customer service setting
n




Strong risk awareness and ability to follow defined processes
n
Good financial acumen or interest in mortgages and lending
n
Confident phone manner and clear communication skills
n
Strong attention to detail and ability to work across multiple systems
n
n
Additional information
n
n
On-site role based in Kogarah, Sydney
n
Candidates must have full work rights suitable for a 12-month contract with potential permanent conversion
n
n
Talent Solutions as part of ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
n
Aboriginal and Torres Strait Islander people are encouraged to apply.
n
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more -
#J-*****-Ljbffr

📌 Service Centre Consultant - Mortgages (New South Wales)
🏢 MPG
📍 New South Wales