Job Description
Organization- Andaz Gold Coast
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Summary
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PORTER | ANDAZ GOLD COAST
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Some arrivals are quick. Others come with six suitcases, a surfboard and a story.
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At Andaz Gold Coast, we're looking for a Porter who knows that the first few minutes of a guest's stay can shape everything that follows.
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You'll be there at the beginning of the experience — welcoming guests, helping with luggage, sharing a little local knowledge and making arrivals and departures feel smooth, personal and unhurried.
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This is a role for someone who notices what people need before they have to ask and brings genuine warmth to every interaction.
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Who are you?
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You're naturally helpful, confident with people and comfortable being on the move.
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You enjoy creating a great first impression, but you also know hospitality is about much more than a polished welcome. It's remembering a guest's name. Offering directions before they ask. Spotting when someone needs a hand. Knowing when to chat and when to simply make things easier.
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You bring a calm, positive energy, even when the lobby is busy and several things are happening at once.
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You're curious about the Gold Coast and enjoy sharing the places, experiences and local details that make it special.
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Most importantly, you're someone who genuinely enjoys helping people.
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Qualifications
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What will you bring?
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You'll bring:
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A warm, confident and approachable personality
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A genuine passion for hospitality and guest service
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The ability to create memorable first and last impressions
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Strong communication and interpersonal skills
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Confidence assisting guests with luggage and belongings
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A practical, hands‐on approach and willingness to jump in wherever needed
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Good knowledge of the local area, or the curiosity to quickly build it
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The ability to remain organised and composed in a busy hotel environment
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A collaborative approach with your fellow colleagues
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Flexibility to work across a rotating roster, including early mornings, evenings, weekends and public holidays
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A current driver licence, where required for operational duties
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You must already have current and ongoing working rights for Australia
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Previous experience in a hotel, luxury environment or customer-facing role is valued, but just as key is the way you connect with people.
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What will you do?
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You'll be part of the rhythm of the hotel from the moment guests arrive.
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You'll welcome guests at the entrance, assist with luggage, support arrivals and departures and help create a seamless transition between the street, the lobby and the rest of the hotel.
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You'll provide directions, organise luggage storage, assist with transport and work closely with the Front Office team to make sure guests feel looked after from the beginning.
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You'll also become a source of local knowledge.
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The beach worth waking up early for. A neighbourhood restaurant. Somewhere to catch the afternoon light. The quickest way to get where they're going.
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Sometimes the most memorable part of a stay starts with a simple recommendation.
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What's in it for you?
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At Andaz Gold Coast, we want you to bring your personality to work.
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You'll join a hotel that celebrates individuality, local character and a more intuitive approach to hospitality. You'll work alongside talented colleagues who care about creating thoughtful experiences without making them feel scripted.
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As part of Hyatt, you'll also have access to learning, development and career opportunities across a global hospitality company.
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You'll build confidence, deepen your knowledge of luxury hospitality and gain experience across one of the most guest-facing areas of the hotel.
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About Andaz Gold Coast
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Andaz is Hyatt's luxury lifestyle brand, created for travellers who want to experience a destination through a distinctly local lens.
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At Andaz Gold Coast, ocean light meets hinterland character. Design, food, drink and culture come together in a way that feels expressive, relaxed and deeply connected to place.
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Our service follows the same philosophy.
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No scripts. No performance.
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Just Genuine People Creating Memorable Experiences For Other People.
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If you love helping people, know the value of a great welcome and enjoy being at the heart of the action, we'd love to meet you.
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Come as you are. See where it takes you.
#J-*****-Ljbffr

📌 Porter (Pre-Opening) (Gold Coast)
🏢 ANdAZ
📍 Gold Coast