Job Description
About this position
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Headquartered in San Diego, California, Inseego Corp. (Nasdaq: INSG) is an industry pioneer in intelligent device-to-cloud solutions that extend the network edge, enabling wireless coverage, multi-gigabit data speeds, low latency, and security to deliver highly reliable internet access. Our cutting-edge mobile and fixed wireless access (FWA) solutions incorporate the most advanced technologies (including 5G, 4G LTE, Wi‐Fi 6, SD‐WAN, SASE, and others) into a wide range of products that provide robust connectivity indoors, outdoors, and in the harshest industrial environments. Inseego products and SaaS solutions are designed and developed in the USA.
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Position Overview:
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As a Customer Engineer, you will interface directly with customers to support the introduction and deployment of our devices and software within their networks. Inseego provides a range of Fixed Wireless, MiFi, and WiFi devices to Network Operators and Enterprises across Oceania, including Australia, New Zealand and Pacific Islands. You will work closely with the Inseego R&D; team as required to provide technical support, troubleshoot customer issues, and ensure timely resolution of customer issues.
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You will play a pivotal role in ensuring customer satisfaction by supporting the successful introduction and deployment of Inseego hardware and software in the field. As a key representative of Inseego, you will work closely with customers while supporting the Sales and Solutions teams in preparing RFP response and quotations.
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You will also be responsible for providing product training and developing support documentation to help customers effectively deploy and use our solutions. These activities may occasionally be delivered remotely; however, on‐site support will be required, primarily in Melbourne and at other customer locations across Oceania, as required by the business.
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Customer Engineering requires a strong technical background in Fixed Wireless Access, mobile devices, and related technologies, combined with excellent communication, troubleshooting and problem‐solving skills.
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Our work environment fosters teamwork and creativity, encouraging you to leverage your expertise to solve complex technical challenges and deliver exceptional value to our customers.
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Responsibilities :
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Develop comprehensive Fixed Wireless Access and device test plans.
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Conduct mobile device/network performance and interoperability testing.
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Develop and maintain automated test scripts.
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Identify, troubleshoot and resolve hardware and software issues.
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Conduct regression testing and maintain test beds.
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Create clear test documentation and reports.
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Collaborate closely with development, engineering and network teams.
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Stay informed with FWA, Wi‐Fi standards and technologies.




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Deliver product and technical training courses.
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Work closely with all stakeholders to manage the overall technical relationship with customers and internal teams.
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Required Qualifications:
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Bachelor's degree in Engineering, with 8+ years of relevant professional experience.
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Hands‐on experience with RF and radio communications technologies, particularly as applied to 4G and 5G cellular networks.
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Strong knowledge of 5G Standalone (SA) and Non‐Standalone (NSA) architectures, including end‐to‐end network architecture.
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Thorough understanding of 3GPP radio standards and specifications.
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Proven experience troubleshooting RF network issues encountered by cellular service providers across 4G/5G RAN, with a strong understanding of key RF parameters.
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Hands‐on experience using QXDM for log analysis, as well as proficiency with Wi‐Fi testing tools and equipment.
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Familiarity with Wi‐Fi standards and protocols, including IEEE ******.
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Strong understanding of networking concepts, protocols, and architectures.
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Hands‐on experience testing mobility devices, including 5G FWA devices, MiFi devices, and handsets.
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Proven knowledge of FWA, Wi‐Fi 6/7 gateways, CPE, and routing gateway functionalities.
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Location: Remote, Melbourne, Australia
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Please note, the successful candidate must be based in Melbourne, Australia, with the ability to provide on‐site support at customer locations across Oceania as required.
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📌 Customer Engineer (Victoria)
🏢 Inseego Wireless
📍 Victoria