Job Description
Ecoflo Wastewater Management Pty Ltd – Banyo QLD
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Join a Growing Australian Business Making a Difference
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Ecoflo Wastewater Management is a leading Australian supplier of sustainable wastewater solutions, specialising in composting toilets, greywater systems, wastewater treatment solutions, and off-grid infrastructure. With increasing demand across the residential, commercial, modular building, and tiny home sectors, we are seeking a motivated and customer-focused Internal Sales & Administration Consultant to join our growing team.
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This is a diverse role combining sales, account management, customer service, and administration. You will be a key point of contact for customers, helping them find the right solutions while delivering an exceptional customer experience from enquiry through to order completion.
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If you enjoy building relationships, solving problems, and being part of a supportive and growing team, we'd love to hear from you.
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The Opportunity
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Working from our North Brisbane office, you will play an integral role in supporting customers, generating sales opportunities, managing client relationships, and ensuring the smooth day-to-day operation of administrative functions within the business.
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Key Responsibilities
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Internal Sales & Customer Service
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Manage inbound sales enquiries via phone, email, website leads, and trade enquiries.
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Consult with customers to identify their requirements and recommend suitable products and solutions.
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Prepare and follow up quotations, proposals, and customer communications.
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Convert enquiries into sales through proactive customer engagement and relationship building.
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Maintain and manage sales opportunities within the company CRM system.
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Follow up leads and quotations to maximise conversion opportunities.
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Liaise with customers regarding orders, deliveries, product information, and technical enquiries.
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Support the achievement of sales targets and business growth objectives.
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Account Management
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Build and maintain strong relationships with existing customers, builders, installers, trade partners, and dealers.
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Provide ongoing support and advice to customers throughout their purchasing journey.
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Identify opportunities for repeat business and additional product sales.
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Ensure a high standard of customer service and after-sales support.
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Work closely with internal departments to ensure positive customer outcomes.
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Administration & Office Support
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Process customer orders and sales documentation accurately.
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Attend and assist with Trade shows.
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Maintain customer records, databases, and filing systems.
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Manage shared email inboxes and customer correspondence.
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Coordinate freight bookings and delivery requirements.
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Prepare reports, presentations, and business documentation as required.
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Assist with warranty claims, service enquiries, and after-sales administration.
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Support stock, purchasing,



and general office administration activities.
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Contribute to continual improvement of internal processes and systems.
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About You
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Previous experience in internal sales, customer service, account management, or administration.
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Strong communication and interpersonal skills.
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Confident and professional phone manner.
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Excellent organisational and time management skills.
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Strong attention to detail and accuracy.
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Ability to multitask and manage competing priorities.
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Proficiency in Microsoft Office and computer-based systems.
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Positive attitude with a robust customer-focused approach.
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Highly Regarded
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Experience using CRM or business management software.
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Experience within construction, plumbing, wastewater, manufacturing, environmental, or related industries.
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Sales experience with technical or solution-based products.
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Why Join Ecoflo?
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Competitive salary package of $75,000-$85,000 + Superannuation.
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Full-time permanent position with long-term career opportunities.
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Supportive, friendly, and collaborative team environment.
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Ongoing training and professional development.
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Team lunches and company social events.
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Opportunity to work with an Australian-owned industry leader.
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Diverse role with exposure across sales, customer service, operations, and administration.
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Be part of a business that delivers sustainable environmental solutions throughout Australia.
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Ecoflo Wastewater Management
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📌 Sales And Administration (Queensland)
🏢 Ecoflo Wastewater Management
📍 Queensland