Job Description
Genesys seeks a Principal Workforce Management Consultant to lead strategic advisory and hands-on delivery across WFM/WEM implementations in major enterprise environments. You will guide forecasting, staffing, and scheduling decisions, translate business value to executives, and drive adoption of WFM solutions.
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This role requires travel up to 25% and leadership across global teams. The position offers opportunities to shape service performance, cost efficiency, and employee experience while
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📌 Senior Workforce Management Transformation Leader (New South Wales)
🏢 Genesys
📍 New South Wales
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