Job Description
Hapana is seeking a Scaled Customer Success Associate to manage a global SMB portfolio from onboarding through renewal. You'll execute lifecycle activities, run monthly quests, and deliver webinars and health signals to ensure retention.
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The role emphasizes consistency, proactive engagement, and collaboration with Account Executives to drive renewals and growth while working in a hybrid setup in Sydney.
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📌 Global Smb Customer Success Associate -- Remote/Hybrid (Sydney)
🏢 Hapana
📍 Sydney
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