Job Description
We are seeking a highly organised and proactive Service Coordinator to support the day-to-day coordination of our field service operations.
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Acting as the central link between service technicians, customers, and internal teams, you will coordinate technician schedules, manage service records, and ensure service requests are delivered efficiently and accurately.
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This role is ideal for someone who thrives in fast-paced environments, enjoys problem-solving, and takes pride in keeping service operations organised and running smoothly.
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About the Role
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Reporting to the Territory Service Manager, you will coordinate technician scheduling, service dispatch, and service administration to support responsive and reliable service delivery.
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You will manage technician schedules, maintain accurate service system records, coordinate parts and inventory, and keep customers informed of service progress.
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Your role will ensure technicians, customers, and internal teams remain aligned while maintaining strong operational visibility and service coordination discipline.
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Why you will love this opportunity
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Be central to service delivery: Coordinate technicians, customers, and service teams to keep operations running smoothly.
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Work in a energetic setting: Manage multiple service requests and priorities in a rapid-paced team.
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Collaborate across teams: Work closely with technicians, helpdesk teams, sales, and projects.
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How you will contribute
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Coordinate technician schedules and dispatch service jobs
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Support technicians with scheduling updates and service information
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Liaise with the Client Helpdesk and keep customers informed of service progress
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Prepare service quotations and coordinate invoicing processes
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Maintain accurate job records and service system data
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Monitor service inventory including technician van stock and parts availability
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Escalate service issues or scheduling conflicts where required
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Collaborate with internal teams including Parts, Sales, and Projects
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What we are looking for
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Experience
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2+ years' experience in service coordination, scheduling, or operations administration within a fast-paced environment
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Must have experience working in a technical support or ICT service environment, with the ability to manage workload independently
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Experience using service management, scheduling, or job dispatch systems (ServiceNow desirable but not essential)
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Qualifications
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Certificate or diploma in administration, business, or similar (preferred)
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Capabilities
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Strong organisation and time management skills
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Ability to manage competing priorities in a high-volume service environment
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Clear and professional customer communication (verbal and written)
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High attention to detail and data accuracy
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Problem-solving and issue escalation capability
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Confidence working with technicians and technical stakeholders
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Why Us?
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Rauland Australia and New Zealand is a trusted leader in healthcare technology, empowering care and shaping its future through innovation, collaboration and long-term partnerships. With about 250 staff across seven locations, we have supported healthcare providers deliver efficient, improved and more connected care for over 30 years.
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You'll have the opportunity to do meaningful work in a supportive, inclusive environment where you'll feel valued, trusted, and encouraged to grow both personally and professionally with access to enhanced leave and development opportunities.
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At Rauland, we're committed to inclusion and supporting everyone to succeed. If you're passionate about the role but need adjustments to set you up for success, we'd still love to hear from you.
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📌 Service Coordinator (Victoria)
🏢 Rauland Australia Pty
📍 Victoria