Job Description
Pushys / Bikebug Online Customer Support
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Customer Support Agent for Pushys/Bikebug
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AdventureOnline (Pushys and Bikebug) is one of Australia's largest online retailers of Bikes & Mountain Biking and Cycling clothing, parts and accessories. Based in Darra, Brisbane with a large distribution centre dedicated to delivering industry leading customer service, large product range and super fast delivery. We service both the Australian and International markets from this location.
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We have an opportunity to expand our Online Customer Support team and are looking for a new Support Agent/Representative. The ideal individual has valuable knowledge of all things cycling and associated equipment/brands and a desire to help people fulfil their cycling ambitions. This is not your typical call centre role and every day is different.
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Objectives of the Online Customer Support position:
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Liaise directly with customers to provide knowledge, support and service
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Assist in customer acquisition and retention
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Problem solving customer issues
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Process customer returns
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Skills and Qualifications
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A good level of knowledge on cycling equipment is desired but not essential.
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Retail or customer service experience an advantage
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Computer skills and be proficient in applications like Word and Excel
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Be able to work independently as well as part of a dedicated skilled team and share duties as required
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Must have excellent English skills, both verbal and written and a good phone manner.
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Benefits
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A great working environment in a brand new office
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Fantastic employee discounts
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Professional development opportunity to work in a growth organisation
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Does this sound like a bit of you?
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