Job Description
At DappleOS, we're transforming how clinics grow, stay compliant, and deliver exceptional care.
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As Australia's leading healthcare SaaS platform, DappleOS empowers registered healthcare professionals to work smarter, not harder - so they can focus on what matters most: better patient outcomes.
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Our next-generation, compliance-first operating system brings clinical, operational, and business management into a single, intelligent platform that's redefining how clinics scale.
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We're an early-stage, fast-growing healthcare technology company led by experienced healthcare and tech founders. As we continue to scale, we're looking for a Customer Success Manager who loves building relationships, solving real problems, and helping clinics succeed.
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Role Overview
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DappleOS is looking for a proactive and customer-centric Customer Success Manager to help our customers achieve meaningful outcomes using our platform.
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In this role, you will act as a trusted partner to DappleOS customers: deeply understanding their goals, workflows, and challenges, and ensuring they receive maximum value from our products. You will be responsible for driving adoption, satisfaction, and long-term retention while serving as the voice of the customer internally.
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The ideal candidate is analytical, relationship-driven, and passionate about delivering exceptional customer experiences in a quick-moving, collaborative environment.
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What You'll Be Responsible For
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Clinic Onboarding & Support
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Act as the primary point of contact for clinic onboarding, go-live, and post-migration support.
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Guide clinics through setup, training, and early usage to ensure a smooth and confident start.
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Provide Level 1 & 2 product support via email, phone, and live chat.
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Guide customers through change management, best practices, and platform optimisation
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Ongoing Customer Success & Adoption
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Build strong, trusted relationships with clinic owners and teams.
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Conduct regular check-ins to understand goals,



challenges, and progress.
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Proactively monitor customer health, engagement, and adoption.
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Help clinics get the most value from DappleOS by recommending best practices and workflows.
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Identify opportunities for product adoption, expansion, or upsell - and collaborate with internal teams to support these.
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Advocacy & Continuous Improvement
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Capture customer feedback and insights to inform product and process improvements.
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Act as the voice of the customer internally, working closely with Product, Engineering, and Sales.
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Maintain accurate and up-to-date customer records, notes, and health indicators in CRM and project tools.
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Contribute to the development of onboarding resources, playbooks, and support processes as we scale.
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What You'll Bring
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Experience in Customer Success, onboarding, customer support, or account management (healthcare or SaaS experience highly regarded).
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Strong relationship management skills with proven ability to build trust and rapport.
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Excellent communication and presentation skills, being able to explain complex concepts simply and clearly.
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High emotional intelligence (EQ) and a genuine desire to help customers succeed.
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Proactive problem solver who can balance client advocacy with company priorities.
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Comfort using CRM systems and support tools (or the ability to learn quickly).
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Bonus points if you have:
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Experience working with healthcare, cosmetic, or aesthetic clinics.
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Exposure to SaaS platforms, onboarding, or migrations.
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Experience contributing to customer success metrics, reporting, or playbooks.
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Why You'll Love Working at DappleOS
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Competitive salary package.
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High autonomy and trust - no micromanagement.
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Direct collaboration with founders and leadership.
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Real influence over how Customer Success is built and scaled.
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Mission-driven work that genuinely improves how clinics operate and care for patients.
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Clear opportunities for growth as DappleOS expands.
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#J-*****-Ljbffr

📌 Customer Success Manager (Queensland)
🏢 DappleCRM
📍 Queensland