Job Description
We're looking for a dedicated and experienced Conference & Events Manager to oversee the Conference & Events (C&E;) operations at the Q Station Hotel, with additional responsibilities across all operational F&B; outlets where required.
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Your Mission
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Oversee the planning, service delivery, and operations of all Conference & Events outlets, and supporting all operational F&B; outlets as per business needs.
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Ensure top-tier service and guest satisfaction, leading by example and maintaining strong communication with the team.
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Provide ongoing mentorship, support, and training for the F&B; Team.
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Drive revenue growth through targeted initiatives and maintain strong cost control.
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About Q Station
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The Q Station Hotel is located in the heart of the North Head National Park - Manly, offering a range of incredible experiences from boutique accommodation, stunning wedding venues, modern conference facilities, a waterfront restaurant and Sydney's best ghost and history tours.
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People are at the core of everything we do, and our commitment is to ensure long-term success and development for every person who chooses to make Q Station the place they love to work. We are proud of the opportunities we provide to our team to grow their skills and careers in hotels and hospitality.
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The Role
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This role is suitable for someone with an extensive background in event management and proven leadership capabilities, capable of overseeing the efficient planning and delivery of a high volume of events whilst elevating the overall guest experience.
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Reporting to the Food & Beverage Manager, you will:
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Key Responsibilities
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Full ownership of Conference & Events daily operations, including our buffet-style breakfast restaurant.
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As required, support the operations of our other F&B; outlets.
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Manage wedding service planning and delivery, ensuring flawless execution of all wedding events.
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Lead, mentor, and manage F&B; staff, focusing on service consistency and team performance.
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Assess and review customer satisfaction to ensure service standards meet or exceed expectations.
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Coordinate with guests and all relevant hotel departments to ensure seamless event delivery, including dietary and timing requirements.
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Attend Banquet Event Order (BEO) meetings to ensure cross-departmental alignment.
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Monitor and manage conference service equipment, stock, and vehicles.
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Prepare and manage staff rosters, monitor staffing levels, and approve timesheets.
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Assist with the planning and delivery of key events (e.g., Christmas, NYE).
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Maintain high cleanliness standards across all outlets under your responsibility.
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Manage beverage stocktakes and ensure accurate stock control.
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This is a hands-on operational role, not office-based. You'll spend minimal time at a desk and will be focused on managing the operational aspects of events primarily on the floor.
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Proven experience in Conference & Events management within hotel or multi-outlet operations, with a focus on event execution and service delivery.
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Excellent F&B; service skills, including the ability to prepare barista-style coffees - bartending experience is advantageous.
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Leadership experience managing teams and driving operational excellence.
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Solid administrative skills, with experience in budget management, rostering, and recruitment.
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Maintain up-to-date Responsible Service of Alcohol (RSA) and Food Safety certifications.
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Maintain a valid Australian Driver's License.
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Excellent communication, organisational, time management, and problem-solving skills.
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Ability to thrive in a fast-paced, dynamic environment while maintaining a high level of attention to detail.
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Capable of performing the physical tasks required to manage event operations across a 33-hectare site.
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Willing to work across weekdays, weekends, public holidays, and both day/evening shifts.
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Strong resilience, with the ability to maintain a positive attitude and composure under pressure, adapting to changing priorities and ensuring consistent service delivery.
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What Q Station can offer you
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Discretionary tips
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A beautiful work environment on the edge of Sydney Harbour with exclusive access to Quarantine Beach and Harbour views
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Discounts for accommodation, food & beverage, car hire and more
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Accor Staff Benefits Globally
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Working with a fun, vibrant and friendly team
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Employee Assistance Program
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Discount on all food and beverage
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Referral Program
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Free onsite parking
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#J-*****-Ljbffr

📌 Conference & Events Operation Manager (Queensland)
🏢 Accor
📍 Queensland