Job Description
Australian Dry Cleaning & Laundry Suppli es – Riverstone NSW
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Spencer Systems – Riverstone, NSW
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Spencer Systems is a second-generation family-owned business servicing the commercial laundry and dry-cleaning industry across Australia. With one of the largest service teams in the sector, we pride ourselves on technical capability, responsiveness and long-term customer relationships.
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We are seeking a highly organised and proactive Service Coordinator to join our Operations team and play a critical role in keeping our field technicians productive, customers informed, and jobs flowing efficiently.
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About the Role
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This is a fast-paced coordination role responsible for organising and facilitating our trade-based service team to complete works in a timely and cost-effective manner.
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You will be the central point of communication between customers, technicians, spare parts, warehouse and accounts — ensuring every technician knows what their next job is and every customer knows what to expect.
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Key Responsibilities
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Answer and respond to incoming service requests and log jobs in Simpro
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Schedule service appointments and confirm attendance with customers
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Prioritise and allocate jobs based on urgency, technician skillset and geography
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Sequence technician runs to maximise completion rates and minimise travel
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Ensure technicians always have sufficient works assigned
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Reschedule incomplete works and action follow-up tasks
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Create and schedule return-to-site (RTS) calls
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Coordinate parts ordering where required
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Review and adjust daily job board allocations to eliminate scheduling gaps or overlaps
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Proactively schedule recurring maintenance services
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Maintain strong customer relationships through a help-first mentality
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Ensure all Simpro tasks are actioned promptly
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Contribute to a secure and compliant workplace culture
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About You
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You are structured, decisive and calm under pressure. You enjoy solving scheduling puzzles and keeping moving parts aligned.
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To be successful in this role, you will have:
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Proven experience coordinating a field-based service team
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Strong proficiency in service management software (Simpro experience highly regarded)
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Excellent time management and organisational skills
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Clear and confident communication skills
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Ability to prioritise effectively in a dynamic environment
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Ideally, knowledge of laundry or dry-cleaning equipment (advantageous but not essential)
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Why Join Spencer Systems?
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Stable, growing Australian family business
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Supportive team environment
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Opportunity to build structure and improve systems
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Long-term career opportunity within operations
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If you thrive in a structured, fast-moving operational environment and enjoy being the person who keeps everything running smoothly, we would love to hear from you.
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📌 Service Coordinator (New South Wales)
🏢 Australian Dry Cleaning & Laundry Suppli es
📍 New South Wales