Job Description
This is a dynamic customer support role where you'll become a trusted technical expert for customers using Aptella's industry-leading solutions.
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Working closely with customers, field teams, and technical specialists, you'll provide remote, phone-based, and onsite support across a range of technologies including machine control, positioning, geospatial, and automation solutions.
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No two days are the same. One day you could be troubleshooting a technical issue, the next delivering customer training, supporting a major infrastructure project, or helping implement a recent technology solution.
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Key responsibilities include:
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Provide technical support and troubleshooting across Aptella's technology portfolio
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Diagnose and resolve customer issues via phone, email, remote access, and onsite support
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Deliver customer training on machine control, geospatial, and positioning solutions
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Manage support cases and ensure customers receive timely and effective assistance
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Assist customers with technology adoption, workflows, and best-practice recommendations
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Support site installations, infrastructure setup, commissioning, and system configuration activities when required
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Document technical issues and provide feedback to product and engineering teams
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Build strong customer relationships through professional, responsive, and solution-focused service
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Assist with testing, evaluation, and continuous improvement of new and existing products
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Support industry events, customer demonstrations, and technology showcases
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About You
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You are a natural problem solver who enjoys helping customers, learning new technologies, and delivering outstanding service.
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You bring:
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Experience in a technical support,



customer service, field service, or troubleshooting environment
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Strong communication and relationship-building skills
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Excellent problem-solving and analytical thinking capabilityStrong organisational skills and attention to detail
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Confidence working independently and managing competing priorities
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Experience using CRM, service management, or enterprise software systems
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A proactive, customer-focused mindset and willingness to learn
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Experience with surveying, machine control, geospatial technology, positioning systems, auto electrical systems, engineering, construction technology, or related industries will be highly regarded.
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Join a growing and innovation-led business working with some of the most advanced positioning and automation technologies available today.
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What You'll Get
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Flare discounts and wellbeing benefits
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Discounted gym memberships and health insurance
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Career development and technical training opportunities
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Exposure to industry-leading technology and global innovation partners
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Flexible working arrangements
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Supportive and high-performing team culture
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Opportunities to work with customers across construction, mining, surveying, and infrastructure industries
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The Opportunity
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This is an exciting opportunity to build your technical career with an industry-leading technology business.
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You'll become a trusted advisor to customers, develop expertise across a broad range of innovative technologies, and play a key role in helping organisations improve productivity, safety, and project outcomes.
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If you enjoy solving problems, working with technology, and delivering exceptional customer experiences, we'd love to hear from you.
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📌 Support Services Technician (Queensland)
🏢 Position Partners
📍 Queensland