Job Description
Location: QLD, WA, ACT, VIC, NSW, NT, SA, TAS
n
12‐month contract with 1 extension
n
About the Role
n
We are seeking an experienced Platform Operations Lead to provide operational and technical leadership for a complex, business-critical enterprise Salesforce/CRM platform.
n
The role will lead a team of Senior Platform Engineers and work closely with architecture, testing, release management, cyber security, digital delivery and external vendors to ensure platform stability, security and continuous improvement.
n
Key Responsibilities
n
n
Lead and manage a team of Senior Platform Engineers, including work allocation, mentoring, training and capability uplift.
n
Provide operational leadership and accountability for a complex Salesforce platform.
n
Develop, document and implement processes to improve platform support and enablement.
n
Lead major incident response, troubleshooting and service restoration activities.
n
Coordinate platform releases, testing, stakeholder sign-offs and Change Advisory Board (CAB) activities.
n
Manage risks, dependencies and multiple parallel release trains.
n
Work closely with internal ICT teams, business stakeholders and external vendors.
n
Drive continuous improvement across platform stability, support processes and operational performance.
n
Champion proactive security patching, penetration testing and security maturity assessments.
n




Partner with Cyber Operations and Cyber GRC teams to strengthen platform security.
n
Promote a team-oriented team culture focused on knowledge sharing, accountability and continuous improvement.
n
5+ years' experience leading and managing ICT support/operations teams.
n
Strong experience supporting or managing complex CRM or enterprise business platforms.
n
Demonstrated experience in process development, documentation and implementation.
n
Strong stakeholder and vendor management capability.
n
Proven experience in major incident management, change governance and release coordination.
n
Strong problem-solving and troubleshooting capability.
n
Ability to translate complex technical concepts into clear, user-friendly information.
n
Strong understanding of Salesforce SDLC, DevOps, CI/CD and platform enablement.
n
Experience leading senior technical/support engineers.
n
n
Highly Desirable
n
n
Deep Salesforce expertise, particularly Service Cloud, Experience Cloud and integrations.
n
Salesforce certifications.
n
Experience leading teams of 10+ technical resources.
n
Experience with GitLab, Splunk, Jira, Confluence and SAP.
n
Experience working within complex Federal Government environments like the NDIA
n
Experience supporting large-scale, business-critical platforms with significant customer impact.
n
#J-*****-Ljbffr

📌 Senior Platform Infrastructure Manager (New South Wales)
🏢 SKL Technology
📍 New South Wales