Job Description
Are you an early-career IT professional with around 2 years of experience looking to take the next step? We're seeking a motivated Helpdesk Support Analyst to join a growing and supportive team environment where development, collaboration, and career progression are a priority.
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This role offers a structured pathway for growth, supported by hands-on mentorship, ongoing training, and exposure to a wide range of contemporary technologies. You'll have the opportunity to further develop your technical capability while contributing meaningfully to client outcomes.
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About the Role
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As a Helpdesk Support Analyst, you will play a key role in delivering high-quality IT support across a diverse client base. You'll be responsible for managing incidents and service requests, troubleshooting technical issues, and ensuring timely resolutions that maintain strong client satisfaction.
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Key Responsibilities
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Provide Level 1–2 helpdesk support across desktops, servers, and cloud environments
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Troubleshoot and resolve technical incidents efficiently in line with SLAs
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Manage and prioritise service requests through the ticketing system
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Support Microsoft 365, Windows environments, and common business applications
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Escalate complex issues where required while maintaining ownership
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Contribute to documentation and continuous improvement of processes
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About You
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~2 years' experience in an IT Helpdesk or Support role
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Strong troubleshooting skills across Windows and Microsoft 365
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Excellent communication and customer service skills
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Ability to manage competing priorities in a fast-paced environment
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A proactive mindset with a willingness to learn and grow
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What's on Offer
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Ongoing training and professional development opportunities
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Exposure to a broad range of technologies and client environments
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Supportive, team-oriented culture
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Hybrid working model – 1 day per week from home
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📌 Helpdesk Support Analyst (Victoria)
🏢 Intech3
📍 Victoria