Job Description
Team Leader - Drop - In (Part Time)
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Team Leader – Drop-In (Part-time)
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Location: Artarmon (and other locations as required)
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4 days per week, with Monday and Friday required
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Remaining days flexible based on operational demand and 24/7 coverage requirements
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Salary: Level 4 SCHADS Award
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Lead with Purpose. Empower with Passion. Make a Difference Every Day.
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At The Housing Connection (THC), people are at the heart of everything we do. We are a community-driven, registered NDIS provider dedicated to creating valued lives through inclusion and empowerment. Since ****, we've specialised in supporting adults with intellectual and other disabilities to live rewarding, independent lives in the community.
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We are seeking aTeam Leaderto work part-time across drop-in with a focus in Artarmon and two SIL projects, taking on a hands‐on leadership role – guiding and supporting a team of Disability Support Workers to deliver exceptional, person‐centred care. This is your opportunity to make a real impact by helping individuals achieve their goals and thrive.
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At THC, we tailor our services to each person, ensuring outcomes that truly matter. To work with us is to:Have Purpose with Passion | Build Strong Relationships | Hold True Client Advocacy | Be Supported Yet Empowered.
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Your Impact:
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Oversee service delivery across drop-in and supported independent living settings, ensuring safe, compliant and person‐centred support that meets participant needs, funding requirements and organisational service excellence. With a flexible 24/7 service model and participation in the rotational on‐call roster, no two days are the same — ideal for someone who enjoys variety, accountability and meaningful leadership.
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Drivequality: Implement care plans, risk assessments,



BSPs and Behaviour Intervention Strategies; monitor outcomes and compliance.
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Ensurereliability: Manage staffing, rostering, service continuity, service agreements and budgets.
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Leadcommunication & advocacy: Build strong relationships with staff, participants and families and stakeholders, and champion inclusion.
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People leadership: Lead, coach and develop your team; support recruitment, onboarding, performance, recognition and team culture.
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Continuous improvement: Track service delivery and outcomes; uphold WHS; respond to incidents, risks, escalations and feedback.
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Your Profile:
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To be successful in this role, you will have:
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Proven leadership in disability or social services.
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Solid understanding of NDIS, quality, safeguarding and compliance requirements.
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Operational confidence across rostering, staffing, budgets, service agreements and KPIs.
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Experience responding to incidents, risks, escalations and changing service needs.
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Availability to work a minimum of 4 days per week, including Monday and Friday, with flexibility for remaining days
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Excellent communication, judgement and problem‐solving abilities.
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Why Join THC?
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Since ****, THC has built a community of participants, support workers, families, and friends who know each other and feel like a second family.
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We offer:
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A supportive and inclusive workplace
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Opportunities for professional development
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A culture that values purpose, respect, and collaboration
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Access to exclusive perks and discounts with our Rewards & Recognition program
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A chance to make a real difference
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To learn more about our community, culture, and employee benefits, visit our website.
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Our Chatswood, NSW office is located at 31 Albert Ave, Chatswood NSW ****
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📌 Team Leader (New South Wales)
🏢 The Housing Connection
📍 New South Wales