$39.13ph plus super - Hybrid | Cheltenham, 3192 - 6-month contract (possible extensions) A hands-on Service Desk role with real variety and customer impact. We are looking for a friendly, capable Service Desk Support Officer to support around 1,500 staff across devices, applications and multiple sites. You will work through a Service Desk ticketing system and also assist via walk-ups, phone calls, and site visits.

Who you will be working with: A small internal IT team in a busy, service-oriented workplace, supporting end users across a range of locations and technologies.

Perks to the successful applicant:
Work in a customer-facing support role with solid stakeholder interaction - Broad exposure to EUC support - laptops, desktops, iPads, desk phones and meeting room AV - Mix of ticket-based work and in-person support (walk-ups and site visits) - Opportunity to apply or build ITIL-aligned service practices (ITIL exposure encouraged) Duties and responsibilities include:
Manage and resolve Service Desk tickets raised via email,



phone and walk-up support - Provide Level 1 support and assist with some Level 2 issues where possible - Complete user onboarding and offboarding tasks (accounts, access and separation activities) - Create accounts and manage passwords and access requests - Prepare and deploy devices (laptops, desktops, iPads, desk phones and softphones) - Support meeting room AV equipment and day-to-day end user tooling We are looking for someone with:
Demonstrated Service Desk or desktop support experience in a high-touch environment - Strong customer service and communication skills with a calm, helpful approach - Experience triaging incidents and requests through a ticketing system - Exposure to user lifecycle processes (onboarding and separation) and account administration - Familiarity with end user devices and collaboration tools (including softphones and AV) - ITIL certification or ITIL knowledge is highly regarded

📌 Service Desk Support Officer Melbourne (Australia)
🏢 Fuse Recruitment
📍 Australia