Job Description
As a Sales & Customer Service team member you will be part of our Head office team. We are looking for someone with a friendly and positive can-do attitude who thrives on collaborating with colleagues to provide the best possible customer experience from initial enquiries through to the despatch of orders. This is a fantastic opportunity for someone who is passionate about offering customer solutions with the prospect to learn more about customer service and sales in the Healthcare Industry.
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Key responsibilities
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Providing friendly and professional responses to customer queries via phone and email, referring to the wider team where appropriate
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Quoting customers through our ERP system and providing supporting information on product choices and availability
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Following up leads and quotes, including logging feedback on systems
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Developing expertise in product knowledge for all existing and new products
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Assisting walk-in customers with enquiries in a prompt and friendly manner
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Maintain a clean and presentable retail display space
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Supporting the warehouse team in order fulfilment and freight bookings
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Supporting the wider team with quotations, sales orders, freight and account queries
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Database management
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About you
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Minimum 2 years' experience in similar role preferably in rehab and medical equipment
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Friendly & thrives in a team environment
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Excellent interpersonal skills
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Strong attention to detail
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Excellent written and verbal communication skills
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About us
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Access Health is a family owned, leading supplier of rehabilitation and medical equipment to the healthcare market. Based in the Eastern suburbs and operating since **** we supply our goods across the country to hospitals, practitioners and members of the public.
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📌 Sales And Customer Support (South Australia)
🏢 Access Health
📍 South Australia